Digital Capability Support Officer

Company DescriptionAt ACAP we change lives.
We equip our students with a deep understanding of human behaviour, the skills to make a positive difference and the resilience to enjoy long, healthy careers.
ACAP University College, part of the leading global education provider Navitas, is Australia's leading independent tertiary education provider, delivering accredited courses in psychology, social work, counselling, coaching, criminology, law, and business management and leadership (MBA).
Job DescriptionThe Digital Capability and Support Officer is responsible for ensuring the accurate application of digital resources in the online learning environment and providing front line technical support across NPIs learning ecosystem.
The role will maintain digital capability by supporting technology used in delivery of courses and provide quality assurance support for digital materials in line with established style guides and templates.
Working closely with the Team Leader Learning Ecosystems, the role will collaborate with academic staff in ensuring that each online class space is updated and ready on time each trimester.
Essential to course delivery, the digital capability support officer will work within a team to plan and deliver professional development and training programs and support services across the College to build digital capability in line with the Learning and Teaching Plan and to ensure students have digitally rich learning experiences.
This is a full-time fixed term role for 12 months (October 2026).
Location is flexible.
The successful applicant could be based at one of our campuses: Sydney, Melbourne or Adelaide.
QualificationsAn appropriate qualification or an equivalent combination of relevant experience and/or education/trainingCustomer focused with an understanding that both internal and external customers require you to meet their needs in a professional and understanding mannerAbility to troubleshoot and resolve technical issues, including an understanding of system structures and systemsPractical experience supporting educational materials and communications to build digital capability in utilising technology in teaching, learning and assessmentDemonstrated expertise in the delivery of training and professional development workshops and consultationsDemonstrated experience working as part of a team and providing support and guidance to manage critical and competing priorities in a highly dynamic and flexible environmentExcellent analytical and problem-solving skillsStrong attention to detailExperience using learning management systems (LMS) - e.g. Moodle, BlackBoard, CanvasProven experience in supporting the implementation of and roll-out of new technologiesAdditional InformationACAP focuses on shared values and strengths across our teams, you will work together with others committed to transforming lives through education in a purpose-driven, engaging, and supportive team environment.
If the below is important to you, you will flourish here
Student-focused approach with the highest standards of student experience and outcomesWorking in a vibrant, growing team that is committed to innovative teachingA collegial and collaborative environment dedicated to academic excellenceAn appreciation and utilisation of transferable skillsCultural responsiveness; We attract students from 40+ nationalities, so your work will have far-reaching community benefitsAt ACAP our employee perks and benefits include: Unlimited global career opportunities across the Navitas portfolioFlexible working arrangementsSalary packaging and novated leasing2 paid volunteer days per year for your passionate causesUp to 75% scholarships are available to staff enrolled in ACAP coursesHealth & well-being packages including free counselling and well-being specialist support for employees and family membersDiscounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailersAccess to LinkedIn Learning and professional development opportunitiesDiversity Equity and Inclusion: ACAP, as part of Navitas, promotes and embraces an inclusive and diverse workforce.
We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups.
We believe equality, flexibility and diversity deliver a rich and collaborative environment.
We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive.
Join us in making the world a better place
To Apply:Submit your CV (if including a cover letter please note you can upload this on the 2nd page of the application process)Please note applicants are assessed upon receipt so you are encouraged to apply now.About Navitas Navitas is a leading global education provider that has helped generations of learners transform their lives through education.
The Navitas portfolio employees over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.