Digital Capability Support Officer

Overview

Be among the first 25 applicants. At ACAP we change lives. We equip our students with a deep understanding of human behaviour, the skills to make a positive difference and the resilience to enjoy long, healthy careers. ACAP University College, part of the leading global education provider Navitas, is Australia's leading independent tertiary education provider, delivering accredited courses in psychology, social work, counselling, coaching, criminology, law, and business management and leadership (MBA).

ACAP focuses on shared values and strengths across our teams, working together to transform lives through education in a purpose-driven, engaging, and supportive team environment.

Job Description

The Digital Capability and Support Officer is responsible for ensuring the accurate application of digital resources in the online learning environment and providing frontline technical support across NPIs learning ecosystem. The role will maintain digital capability by supporting technology used in delivery of courses and provide quality assurance support for digital materials in line with established style guides and templates. Working closely with the Team Leader Learning Ecosystems, the role will collaborate with academic staff in ensuring that each online class space is updated and ready on time each trimester. Essential to course delivery, the digital capability support officer will work within a team to plan and deliver professional development and training programs and support services across the College to build digital capability in line with the Learning and Teaching Plan and to ensure students have digitally rich learning experiences.

This is a full-time fixed term role for 12 months (October 2026).

Location is flexible. The successful applicant could be based at one of our campuses: Sydney, Melbourne or Adelaide.

Responsibilities

• Apply accurate digital resources in the online learning environment and provide frontline technical support across the learning ecosystem.
• Maintain digital capability by supporting technology used in delivery of courses and provide quality assurance for digital materials in line with style guides and templates.
• Collaborate with academic staff to ensure each online class space is updated and ready on time each trimester.
• Plan and deliver professional development and training programs to build digital capability in line with the Learning and Teaching Plan.
• Support services across the College to ensure students have digitally rich learning experiences.

Qualifications

• An appropriate qualification or an equivalent combination of relevant experience and/or education/training
• Customer focused with an understanding that both internal and external customers require you to meet their needs in a professional and understanding manner
• Ability to troubleshoot and resolve technical issues, including an understanding of system structures and systems
• Practical experience supporting educational materials and communications to build digital capability in utilising technology in teaching, learning and assessment
• Demonstrated expertise in the delivery of training and professional development workshops and consultations
• Demonstrated experience working as part of a team and providing support and guidance to manage critical and competing priorities in a highly dynamic and flexible environment
• Excellent analytical and problem-solving skills
• Strong attention to detail
• Experience using learning management systems (LMS) - e.g. Moodle, BlackBoard, Canvas
• Proven experience in supporting the implementation of and roll-out of new technologies

Additional Information

• ACAP focuses on shared values and strengths across our teams. You will work with others committed to transforming lives through education in a purpose-driven, engaging, and supportive team environment.
• If the below is important to you, you will flourish here: student-focused approach with high standards of student experience, innovative teaching, collaborative environment, transferable skills, and cultural responsiveness.

Perks and Benefits

• Unlimited global career opportunities across the Navitas portfolio
• Flexible working arrangements
• Salary packaging and novated leasing
• 2 paid volunteer days per year for your causes
• Up to 75% scholarships are available to staff enrolled in ACAP courses
• Health & well-being packages including free counselling and support for employees and family
• Discounted gym memberships, private health insurance, travel, hotels, and retailers
• Access to LinkedIn Learning and professional development opportunities

Diversity, Equity and Inclusion

ACAP, as part of Navitas, promotes an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people from diverse community groups. We strive to ensure that all staff feel safe, supported, and have opportunities to thrive.

How to Apply

• Submit your CV (and note you can upload a cover letter on the 2nd page of the application process)
• Applicants are assessed upon receipt, so you are encouraged to apply now.

About Navitas

Navitas is a leading global education provider that supports over 60,000 students and employs thousands across a broad network of partners and locations, including university pathway programs and various training offerings.

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