Operations Coordinator

7 days ago

Brisbane, Queensland, Australia Invocare Full time

Overview
Join to apply for the
Operations Coordinator
role at
InvoCare
.
InvoCare is an industry leader within the funeral industry, operating over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.
Responsibilities
As an Operations Coordinator you will coordinate funeral operations to InvoCare quality standards by:
Assessing ongoing daily work requirements and coordinating operational activities
Responding flexibly to match client needs with available resources and carry out Funeral Arrangers' special requests and service innovations as instructed by client families
Preparing and monitoring documentation including staff rosters, daily work schedules, staff records, funeral documents and timesheets
Respond appropriately to requests, concerns, complaints and unforeseen circumstances
Coordinate and direct funeral teams to accurately follow instructions aligned to the funeral arrangements
Monitoring workplace and operational issues
Promoting funeral practices and InvoCare service delivery standards
Qualifications
Supervisory experience in a service-driven organisation or the ability to learn quickly
Be at ease working with grieving families and the deceased
The ability to balance supervisory responsibilities and the need to work closely with management with funeral responsibilities and working with other staff
Plan, organise and conduct an event so that it runs smoothly within timelines
Strong customer service ethos and commitment to service delivery
Good attention to detail and the ability to follow direction
Sensitivity, along with a comfort to circumstances involving grieving people
In a fit state of physical and psychological health to be able to adequately perform manual handling, manage stress and carry out the inherent requirements of the position
Benefits
Reward and recognition programs
Tailored induction and training programs
Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
Networking opportunities across the business and with peers
Birthday and paid parental leave
Free access Employee Assist Program
Annual family day social events
How to Apply
InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application.
To learn more about careers at one of the InvoCare brands please visit our careers page:
At InvoCare we are committed to building a respectful, diverse and inclusive workplace which reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures.
Job details
Seniority level: Associate
Employment type: Full-time
Location: Brisbane, Queensland, Australia
Job function: Administrative and Customer Service
Industries: Individual and Family Services
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