Service Delivery Coordinator

1 week ago

Melbourne, Victoria, Australia Johnson Controls Full time

**Job Details**

**Who we are**:
ADT Fire and Safety are a division of Johnson Controls. We are the Global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter.

**What you will do**:
Provide operational support to the Service Delivery Manager's and Service Teams.

**How you will do it**:

- Ensure all SLA's are met in accordance with contracts and customer expectations
- Order parts required for the Install and Recall jobs using Pronto
- Provide customers with Technical product and service support
- Monitor and manage parts that have been dispatched via a follow up queue
- Assist and rectify of invoice issues; process reversals and credits where required

**What are we looking for?**
- Previous experience as Service Delivery Coordinator / Officer in a technical role is a must
- Experience in using Pronto, Mastermind and / or Click software - experience would be preferred but not essential
- High level of expertise in MS Office software including Outlook, Word and Excel
- Strong organizational, administrative skills and time management skills with ability to meet deadlines
- Capable of working efficiently in a fast paced environment and under pressure
- Ability to work effectively as a team member and independently

If you are interested in the above role, click APPLY NOW

**_JCI's Diversity & Inclusion _**
- Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands._

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