Digital Operations Analyst

Permanent Full Time, 38hr week- $60.24/hr base + super (up to 14%) + leave loading- Location: Fortitude Valley with hybrid and flexible working arrangements

There's No Us Without U. Care with Us, for Today and Tomorrow

There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. Our passion drives us to leverage digital innovation and technology to revolutionise the water industry. Join us in shaping our digital future, making a lasting impact, and transforming our teams. And it's why we need people like YOU. Come and shape our future with us and make a real and lasting impact across our teams.

Your opportunity:
Our rapidly growing Digital & Information Group is expanding, and we are seeking a Digital Operations Analyst to join our Shared Services team.

The Digital & Information Group is responsible for digitally enabling Urban Utilities today while transforming our future capabilities to enhance digital services for our customers, community, and people. We drive Urban Utilities' digital & data strategy, oversee the digital portfolio, and manage IT, OT, data, IoT, cyber security, infrastructure, system administration, network operations, and support services. This role offer an exciting opportunity to contribute to a forward-thinking organisation that is driving digital transformation and enhancing service delivery for our customers, community, and people.

Reporting to the Lead, the Digital Operations Analyst primary function is coordinate technical Change and Release Management and chair the Change Advisory Board with a secondary focus on supporting other Service Management functions including Vendor and Contract Management and Compliance and self serve Procurement.

This role will also be required to collaborate with the Shared Services team and other delivery teams to ensure smooth operations and contribute to the Service Management Office to identify areas for Service Management improvements and champion these through to implementation.

About you:
- ITIL Foundation Certification or higher- Experience in Change management and Release management, with a solid understanding of ITIL frameworks and best practices.- Excellent communication and stakeholder management skills, with the ability to influence change and drive process adoption across teams.- Proven ability to drive CAB processes and facilitate decision-making for change approvals and prioritisation.- Experience with ICT Vendor and Contract Management, including reviewing contract terms, requesting quotes, generating purchase requisitions.-
- Experience with Records Management practices.- Familiarity with IT service management concepts and tools (experience with ServiceNow is highly advantageous).- Experience driving continual process or service improvement initiatives, including contributing to a culture of continuous improvement.- Ability to collaborate across cross-functional teams to support Digital operations.- Security clearance/SOCI requirements may apply, depending on the role and responsibilities.

Why Urban Utilities?

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you'll access an increasingly diverse range of benefits and initiatives that'll help you bring the best you. Speaking of which, here's just a sample of the benefits we offer our team:
- Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you- 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family- Generous Salary Packaging options, including novated leases- Corporate discounts across Health insurance, technology and more- Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at- WORK180

Visit our website to learn more about us at

How to apply

Please note: applicants will be required to undergo a Pre-employment medical, whic