Digital Experience Analyst

4 days ago

Brisbane, Queensland, Australia Lendlease Full time

The Digital Experience Analyst is a member of the Digital Experience team providing consistent and quality service to our customers. A key focus of the role is working with the Digital Experience Specialists to foster relationships and knowledge of our customers, locations and Business Units.

As the Digital Experience Analyst you will be responsible for the following key Digital Experience activities:
- Provide 1st and 2nd level support, including implementation, management and usage of Digital Experience (DX) and Audio-Visual (AV) technologies at primary and remote Lendlease sites.- Present one on one customer coaching around pre-developed How-to and Knowledge Base articles.- Identify gaps in Knowledge Base articles and draft Knowledge Base articles for review.- Undertake Site Setup activities (Moves, Adds or Changes) for a limited number of assigned sites under instruction from Digital Place.- Assist in creating a working environment for Lendlease employees where both ambition to learn and digital ability are recognised, encouraged and rewarded. Work with Lendlease teams to understand how they are utilising IT collaboration and productivity resources, such as Microsoft 365 stack and assist in the development of tools and methods to drive efficiencies within those teams.

A key focus of the role is working with the Digital Experience Specialists to foster relationships and knowledge of your customers, locations and Business Units.

About you:
You will have a passion for customer and quality with strong communication skills, you will also have:
- 1+ years of technology-related work experience.- 1+ years customer service.- 1+ years' experience installing, configuring and supporting personal computer hardware, monitors, printers and peripherals.- 1+ years' experience supporting Microsoft products including, but not limited to, workstation and server operating systems, Exchange and Office.

At Lendlease we offer workplaces that unite diverse minds; where respect, equitable treatment and equitable opportunity are just the norm. We remain committed to supporting under-represented groups and providing a wide range of inclusion initiatives, so that everyone is supported to thrive.

Our commitment to Diversity, Equity and Inclusion is reflected in our Elevate Reconciliation Action Plan, our Bronze Award with the Australian Workplace Equality Index by Pride in Diversity, and our generous parental leave policy of 26 weeks to any parent regardless of gender.

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