Service Plans Coordinator

7 days ago

Melbourne, Victoria, Australia Daimler Truck Australia Pacific Pty Ltd Full time

Tasks

At Daimler Truck Australia Pacific, our company is well positioned as a global leader in the manufacturing of high-quality commercial vehicles with three high-profile brands: Mercedes-Benz Trucks, Fuso Truck and Bus and Freightliner. Leaders in our industry, we have a clear vision to be the undisputed leader of the truck and bus industry in Australia, and we share a common Daimler Trucks purpose across the globe
- For All Who Keep The World Moving

A rare and unique opportunity as the Service Plans Coordinator at Daimler Truck Australia Pacific (DTAuP) is now open for a motivated and team orientated individual to be part of a performance focused team at our Head Office. Our Service Plans & Aftersales Solutions team is responsible for the design and sale of Service Plans and products that support the maintenance and repair of our trucks. This ensures they are in their best condition and reliable tools of trade to keep our customers on the road for longer.

This role is responsible for the administration, analysis and development of the Service Plan portfolio and providing support to our Dealer Network. You will also play a key role in providing proactive sales and customer support, developing strategies to grow the business and offering training to key internal stakeholders and Dealer Partners. By providing exceptional support to the broader Service Plans and Aftersales Solution team, you will play a pivotal role in ensuring the continued excellence of the DTAuP Service Operations department.

The role:
Reporting to the Service Plans & Aftersales Solutions Manager, your key responsibilities will include:

- Analysing, maintaining and developing the Service Plans portfolio
- Responding to all Service Plan enquiries in a timely and efficient manner
- Providing quotes and sales support to internal and external stakeholders
- Conducting kilometre reviews on a regular basis or via customer requests
- Pre-approving and adjudicating dealer workshop and subcontractor claims
- Proactively managing the portfolio to identify both high preforming and at risk contracts
- Key account management, including targeted and fleet support where necessary
- Collaboration with Finance teams to ensure accurate and up to date invoicing for all customers as well as supporting financial account related enquiries
- Conducting and maintaining regular Service Plan training and support for internal stakeholders, dealers and customers as required
- Reviewing product offerings, communications initiatives, campaigns and market trends
- Supporting audit and controlling functions (spot checks quarterly and annually) as required
- Assisting both the Service Plans team and wider Service Operations department as required

**Qualifications**:
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