Case Management Consultant

The Role

Provide comprehensive case management, consultancy and advisory services to managers and People and Culture staff within the Agency in relation to grievances, complaints, and employee performance management. The Consultant will develop and maintain strong relationships with internal and external stakeholders to deliver effective People and Culture resolutions. The Case Management team will work collaboratively with other teams within Workplace Relations to ensure effective and consistent case management service delivery.

In the role of Case Management Consultant - Workplace Relations, you will:

• Provide case management services to manage and resolve employee complaints, grievances, performance and disciplinary matters. When required, represent the Agency in review and investigation proceedings.
• Undertake advanced case management across a range of people management and employee relations issues, to support business objectives and minimise organisational risk.
• Ensure the application of best practice in employee relations, establish, and maintain networks with internal and external stakeholders, and undertake client and employee complaint handling functions across the Agency.
• Manage complex enquiries, prepare correspondence, and provide high level advice and input on activities including assisting in the preparation of confidential reports, briefings and recommendations for senior management, the Secretary and/or Minister.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application (up to 1000-word statement).

Details of Appointment

Fixed term, full time, day worker, position, working 76 hours per fortnight, commencing from as soon as possible until 27 July 2026.

Please note that hours may be negotiated with the successful applicant

Classification:

Salary $107,899 - $122,292 per annum + 12% superannuation

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022

*Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar vacancies.

Eligibility

Applicants should note the following criteria are desirable:

• A tertiary qualification in Human Resource Management, Law or Workplace Relations
• Current Drivers Licence

Under particular circumstances employees may be required to undertake a new conviction check.

Statement of Duties and any associated documents

You are encouraged to speak with the contact person once you have familiarised yourself with the Statement of Duties and any associated documents.  This will assist you to prepare an application more aligned with our specific needs.

• Generic Case Management Consultant - Workplace Relations Band 6 (October

Applicant Guide

• Department of Health - Applicant Guide June

How to Apply

Apply Online.  Please click the "Apply" button on this screen.  This ensures important questions about you are answered.

You will be prompted to complete a 1-2 page (up to 1000-words) application detailing your experience, skills and knowledge as they relate to the specifics of the role and selection criteria contained in the attached Statement of Duties

A separate statement addressing each individual selection criteria is not required.

Please Note

• All attachments must be in Microsoft Word or PDF format.
• Referee details are submitted as part of the online application so make sure you have the contact details of two referees before applying.

Contact Person

Lydia Hay

Senior Case Management Consultant

Phone number:

Email address:

The core purpose guiding the way in which we work across the Department of Health is to CARE for the health and wellbeing of all in Tasmania through our Values of Compassion, Accountability, Respect and Excellence. We are united by our shared purpose and model our CARE Values through our interactions with one another, our patients, our clients and the Tasmanian community.