General Manager Lifestyle

**About Us**:
At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision of **_creating proud communities living their best lives _**is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.

This is an opportunity for you to join a large social purpose organisation where your skills and compassion will be valued and enable you to make a meaningful difference to people's lives.

**About the role**:
Reporting to the Chief Operating Officer, the General Manager Lifestyle and Community will be empowered to set the direction and lead the ongoing development of all lifestyle programs and services to meet the needs of veterans and seniors within our communities across Residential Care, Retirement Living and Home Care. This role will present the opportunity to:

- Develop a plan that delivers tangible improvements to lifestyle and community experiences, evidenced by metrics, including customer conversion, engagement and retention
- Drive innovation in the development of lifestyle programs to enhance the overall experience of our community members
- Design and implement operating models, programs and services that address health and ageing challenges, including new ways of using technology and new models of care and support
- Leverage data insights to build segmentation and a more tailored approach to delivering services and grow engagement
- Lead the ongoing development and delivery of training and education for customer facing employees to embed an enhanced community member experience
- Proactively identify the implications of relevant laws, regulations, standards and practices and identify and deliver service improvements that ensures RSLLC is ahead of industry requirements
- Mentor, coach and inspire Lifestyle and Wellbeing teams that delivers a focus on individual community member's preferences and abilities in the areas of leisure, lifestyle, wellness, and community engagement
- Demonstrate leadership qualities that build and develop a high-performing and highly engaged team - be an advocate for positive change

**About You**:
We are excited to hear from you about this role We are looking out for:

- A depth of experience leading the development and delivery of lifestyle programs and services in a residential, healthcare and/or community setting
- Demonstrated ability to engage teams and key stakeholders to lead effective change across a multi-site organisation
- Demonstrated ability to make decisions which balance commercial outcomes, customer experience and risk mitigation
- Demonstrated knowledge and experience in rehabilitation techniques and delivering services that take into consideration the recipient's cognitive and physical abilities.
- Demonstrated success in designing, communicating and embedding operating models (systems, operations and governance) to improve the service delivery of care to others
- Experience in leading and motivating geographically dispersed teams
- Excellent verbal and written communication skills
- Previous experience working in the aged care sector will be highly regarded, as will tertiary qualifications in Health Services Management, Physiotherapy, Occupational Therapy, Exercise Physiology or related discipline.

**Our benefits**:
RSL LifeCare offers a range of benefits including:

- Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more.
- Staff discounts across 700 select retail stores through Maxxia Rewards
- Leave Loading - 17.5% pay top up on paid leave

**Join us today and see where it takes you tomorrow**
- It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare._
**Our commitment to diversity**:
We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.

**Location **:St Leonards