Client Success Manager

1 day ago

Sydney, New South Wales, Australia Skuvantage Full time

**About the business**:
SKUvantage is a successful and fast-growing tech business, helping many of Australia's biggest brands and retailers create, manage, source and distribute high quality digital product information to consumers. We are the leader in what we do.

SKUvantage was recently acquired by Salsify Inc, a large US tech company that is the global leader in this space. SKUvantage continues to cement its place as the ANZ leader in online product content solutions.

We are now recruiting for an energetic and self-motivated individual to help us further grow our business and client base in the ANZ region.

**About the role**

We are seeking a passionate, energetic and highly organised Client Success/Account Manager to join our vibrant and hard-working team.

You will be a flexible person who enjoys working in a fast-paced and growing environment. You will be driven by achieving the best outcomes for your clients and the business, and maintaining our exceptional record of client retention.

Reporting to the Head of Client Success, this role will be crucial to help the business achieve its ambitious growth plans.

Key Responsibilities include:

- Manage and retain existing accounts, strongly focussed on retention and uplift
- Conduct regular client business reviews to ensure our clients' business needs and requirements are being fulfilled
- Develop opportunities to drive growth within the Accounts
- Effectively present and communicate system functionality and opportunities to our existing client base, train and onboard new clients to our platform
- Support sales and marketing initiatives to identify and develop opportunities within our existing client portfolio
- Manage account relationships and build strong client engagement and rapport
- Build on the company's high net promoter score

**What we're looking for**
- is driven by results, with that personal drive to forge growth and success for the business
- enjoys building long term client relationships through regular account meetings and helping clients to get the most from our solutions and services
- is comfortable using a range of technologies
- has a proven track record building growth and great relationships within client portfolios
- has strong verbal, written and presentation skills, and demonstrated time management skills

Experience in FMCG/CPG or SaaS industries is an advantage (but not essential)

**What we can offer you**
- $$ + equity grant
- An exciting and growing tech company with some of Australia's largest retailers and brands as clients
- An excellent culture where staff are valued and heard
- A highly capable, skilled and motivated team that has a focus on supporting each other and working together
- Celebration of achievements, support for personal development and encouragement of idea sharing
- In office role with Fridays WFH
- Close to public transport and shops, with plenty of nearby parking.

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Manly Vale, NSW 2093: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

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