Client Success Manager

4 weeks ago

Sydney, New South Wales, Australia Hatch Full time
Overview

This is a Client Success Manager role with BaseUp Technologies based in Sydney, NSW, AU.

Role

We are looking for a Client Success Manager who thrives on building strong client partnerships and driving measurable value. In this role, you will act as the go-to person for our clients, ensuring their goals are understood, documented, and supported through data-driven insights, day-to-day operational management, and proactive communication. You will also play a key role in growing client relationships by identifying opportunities, guiding renewals, and ensuring BaseUp continues to be a trusted partner.

Key Responsibilities
  • Reports, reviews and recommendations. Use BaseUp data to demonstrate impact and generate actionable insights. Prepare and deliver reports and program reviews, logged and tracked in Jira.
  • Cross-selling and growth opportunities. Identify relevant opportunities to foster and expand client relationships.
  • Contract Renewals. Drive renewals by demonstrating value and strengthening partnerships. Track renewal success rates and outcomes influenced by your involvement.
  • Account Management. Support the needs of our clients' day-to-day operations.
Skills you\'ll need
  • 2+ Years Experience as a CSM
  • Minimum 2 years experience in Client Success, Account Management, or a related role.
  • Data Driven. Comfortable working with data to create reports, insights, and recommendations
  • Project Management. Experience managing multiple stakeholders and projects simultaneously
  • Jira / CRM Tools. Strong working knowledge of Jira or similar customer management tools/CRM is a plus
  • Presenting to ASX accounts. Proven success managing and presenting to clients. Managing publicly (ASX) listed companies will be highly regarded.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the BaseUp Technologies team will be there to support your growth. Please consider applying even if you don\'t meet 100% of what's outlined.

Key Strengths
  • Customer Success experience
  • Data Driven Mindset
  • Project jugglers welcome
  • Tech-savvy with tools
  • Confident communicator
Why BaseUp Technologies is partnering with Hatch on this role

Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with BaseUp Technologies not with Hatch.


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