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Client Success Manager

2 weeks ago


Sydney, New South Wales, Australia Base UP Full time $90,000 - $120,000 per year

We're looking for a Client Success Manager who thrives on building strong partnerships and driving real impact. You'll be the trusted go-to for clients—aligning on their goals, delivering data-driven insights, and ensuring smooth day-to-day operations. You'll also help grow relationships by spotting opportunities, guiding renewals, and reinforcing BaseUp as a partner clients can't imagine working without.

You'll be responsible for:

Reports, reviews and recommendations

Use BaseUp data to demonstrate impact and generate actionable insights. Prepare and deliver reports and program reviews, logged and tracked in Jira.

Cross-selling and growth opportunities

Identify relevant opportunities to foster and expand client relationships.

Contract Renewals

Drive renewals by demonstrating value and strengthening partnerships. Track renewal success rates and outcomes influenced by your involvement.

Account Management

Support the needs of our clients' day-to-day operations.

Skills you'll need:

2+ Years Experience as a CSM

Minimum 2 years experience in Client Success, Account Management, or a related role.

Data Driven

Comfortable working with data to create reports, insights, and recommendations

Project Management

Experience managing multiple stakeholders and projects simultaneously

Jira / CRM Tools

Strong working knowledge of Jira or similar customer management tools/CRM is a plus

Presenting to ASX accounts

Proven success managing and presenting to clients. Managing publicly (ASX) listed companies will be highly regarded.