Client Success Manager

2 weeks ago

Sydney, New South Wales, Australia Base UP Full time $90,000 - $120,000 per year

We're looking for a Client Success Manager who thrives on building strong partnerships and driving real impact. You'll be the trusted go-to for clients—aligning on their goals, delivering data-driven insights, and ensuring smooth day-to-day operations. You'll also help grow relationships by spotting opportunities, guiding renewals, and reinforcing BaseUp as a partner clients can't imagine working without.

You'll be responsible for:

Reports, reviews and recommendations

Use BaseUp data to demonstrate impact and generate actionable insights. Prepare and deliver reports and program reviews, logged and tracked in Jira.

Cross-selling and growth opportunities

Identify relevant opportunities to foster and expand client relationships.

Contract Renewals

Drive renewals by demonstrating value and strengthening partnerships. Track renewal success rates and outcomes influenced by your involvement.

Account Management

Support the needs of our clients' day-to-day operations.

Skills you'll need:

2+ Years Experience as a CSM

Minimum 2 years experience in Client Success, Account Management, or a related role.

Data Driven

Comfortable working with data to create reports, insights, and recommendations

Project Management

Experience managing multiple stakeholders and projects simultaneously

Jira / CRM Tools

Strong working knowledge of Jira or similar customer management tools/CRM is a plus

Presenting to ASX accounts

Proven success managing and presenting to clients. Managing publicly (ASX) listed companies will be highly regarded.

  • Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Project Simpel Full time $90,000 - $120,000 per year

    The construction industry is rapidly evolving, help us drive the transformation at Simpel.The construction industry has long dreamt of a world without paper trails, delays, or disconnected systems. At Simpel, we're making that vision a reality.Founded in 2018, Simpel is a cloud-based platform that centralises construction operations into one unified,...

  • Client Success Manager

    5 days ago

    Sydney, New South Wales, Australia Intellect Full time $90,000 - $120,000 per year

    As a Client Success Manager (SMB / Mid-Market), you will play a key role in delivering our mental health benefits platform to small and mid-sized clients. You will be responsible for building strong client relationships, driving adoption, and ensuring programs are successfully implemented and supported. In addition, you will collaborate with our Enterprise...

  • Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Moomoo ANZ Full time

    We are seeking a dedicated and results-driven Client Success Manager to join our team. The role will be in moomoo's client success team located in Sydney office. In this role, you will be the primary point of contact for our clients, ensuring their satisfaction, driving the adoption of our products or services, and ensuring upsell targets are achieved. You...

  • Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia moomoo Full time

    We are seeking a dedicated and results-driven Client Success Manager to join our team. The role will be in moomoo's client success team located in Sydney office. In this role, you will be the primary point of contact for our clients, ensuring their satisfaction, driving the adoption of our products or services, and ensuring upsell targets are achieved. You...

  • Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Hatch Full time $90,000 - $120,000 per year

    This is a Client Success Manager role with BaseUp Technologies based in Sydney, NSW, AU== BaseUp Technologies ==Role Seniority- mid levelMore about the Client Success Manager role at BaseUp TechnologiesClient Success ManagerBefore we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and...

  • Client Success Manager

    7 days ago

    Sydney, New South Wales, Australia Fiserv Full time $80,000 - $120,000 per year

    Calling all innovators – find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card,...

  • Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Ogury Full time $90,000 - $120,000 per year

    About OguryOgury is aglobal adtech companythat delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people.We deliver relevant audiences at scale and on quality publisher inventory thanks toour exclusive data, which is meticulously collected and crafted from millions...

  • Client Success Manager

    5 days ago

    Sydney, New South Wales, Australia Ogury Full time $80,000 - $120,000 per year

    About OguryOgury is aglobal adtech companythat delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people.We deliver relevant audiences at scale and on quality publisher inventory thanks toour exclusive data, which is meticulously collected and crafted from millions...

  • Senior Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia BruntWork Full time $80,000 - $120,000 per year

    We are seeking a Senior Client Success Manager to drive account growth, manage high-level client relationships, and ensure BruntWork continues to deliver unmatched value. Beyond traditional client management, this is a hands-on role where you will be responsible for a portfolio of strategic clients and will also own and run a bi-monthly client webinar...

  • Enterprise Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Reward Gateway Full time $120,000 - $180,000 per year

    Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions.Guided by our shared missions - 'Making the World a Better Place to Work' and 'Enriching Connections, For Good' - we're committed to transforming...