Front Office Supervisor Crown Promenade

4 days ago

Melbourne, Victoria, Australia Crown Resorts Full time

**Company Description**:
**BETTER BEGINS HERE**

Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

**The role**

Crown is the ultimate destination for luxury hotel experiences. As a **Front Office Supervisor**, you will play a key operational role in supporting the Front Office Management and ensuring the smooth day-to-day running of the Front Desk.

We're looking for a proactive and service-driven leader to join the Crown Promenade team—someone who thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences while guiding and supporting their team.

**In this role, you will**:

- Assist the Front Office Management in overseeing daily operations and team performance.
- Lead by example, providing coaching and support to team members to ensure service excellence.
- Manage check-in and check-out processes, guest queries, and special requests with professionalism and efficiency.
- Monitor service standards and help resolve escalated guest concerns.
- Maintain strong knowledge of Crown's hotel products, facilities, and broader offerings across the complex.

**About You**:

- Previous experience in a hotel front office environment, ideally in a supervisory or leadership role.
- Strong operational focus with the ability to manage priorities and support team coordination.
- Excellent communication and customer service skills.
- Familiarity with hotel property management systems (preferably OPERA).
- A collaborative mindset and commitment to upholding Crown's five-star standards.

**Additional Information**:
**This role requires**:

- Full unrestricted working rights in Australia
- Flexibility to work across a 24/7 rotating roster including weekends, public holidays and some overnights
- A valid Victorian RSA Certificate

**What you can expect from us**

On top of exciting career possibilities, we offer better exposure to experiences and learning.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

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