Customer Success Manager
2 days ago
At the heart of our service offering are our people and our promise to deliver a better logistics experience.
efm Logistics is the largest 4PL provider in Australia & NZ, designing, building, managing, and providing integrated, optimized supply chain solutions.
As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team.
Backed by 200+ industry experts, our people, technology, and innovation set us apart from the competition.
As a Customer Onboarding Account Manager, you will partner with new customers to find solutions and deliver efficiencies within their supply chain.
You will develop a deep understanding of customer requirements and provide valuable insights and expertise to navigate the complexities of the logistics environment and solve problems quickly.
You will liaise with various internal departments to ensure a smooth transition to an efm solution.
Your responsibilities will include:
Building strong relationships with internal and external stakeholders
Implementing & managing new accounts through the hyper care period
Training new customers on efm systems and processes
Providing strong service levels while ensuring competitive pricing
Project management to ensure accurate, timely, and actionable outcomes
Influencing change to create efficiencies across the customer's supply chain
Collaborating with customers to meet project goals & timelines, ensuring service levels and annual NPS scores are achieved
Managing administrative functions for accounts, including CRM management and general administration
Monitoring weekly KPIs
Experience Required
2+ years of work experience in a customer-facing role, ideally in Account Management or Project Management within the Logistics Industry
Strong process focus, especially in relationship management
Deep understanding of business drivers
Proven analysis, problem-solving, decision-making, and negotiation skills
Ability to navigate complex logistics scenarios and find optimal solutions
Passion for delivering a superior customer experience
Solution-focused mindset
Enjoy working in a fast-paced, challenging environment
Why join efm Logistics?
Attractive remuneration scheme with uncapped earning potential
Focus on ongoing professional development and career growth
Dynamic, empowering culture encouraging continuous improvement
Opportunity to be part of an industry leader
Free parking
Company functions and team-building activities
Partnership with charities, supporting community and international initiatives
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