
Management & Supervisory (Customer Service & Call Centre) - Harvey Norman
2 weeks ago
Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.
The Harvey Norman Moonah Electrical Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always to their customers.
In this role you will :
- Actively manage Harvey Norman customer repairs & servicing
- Tag faulty products and liaise with our service agents & suppliers and keep the service database up-to-date
- Keep our customers updated on the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
- Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures, and reporting
- Run weekly reports for repairs / service jobs as required by the Proprietor
- Assist in Cashiering when required
- Advise customers of the arrival of stock and organize delivery as requested by the Proprietor
- Be Health and Safety conscious
What we require :
- Experience in (or ability to work in) a customer-focused, successful retail business
- Experience working in a high-volume administration role
- Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
- Customer service champion with very strong communication and interpersonal skills
- Ability to think on your feet and manage your own workflow with great organizational / prioritization skills
- Familiarity with Australian Consumer Law (desirable)
- Being full of energy, ambitious, confident, and flexible
- Friendly, outgoing, approachable, and able to work well as a team member
- Ability to service customers while managing work tasks around their needs
- Going above and beyond to provide exceptional customer-focused problem solving
- Experience in resolving customer complaints and making quick decisions to ensure happy customers and timely, accurate services
What we offer :
- Generous staff discounts
- Harvey Norman is a strong advocate of career progression with a wide support network for professional development
- An environment where good performance is recognized and rewarded
- A flexible and positive work environment
If this role exhilarates your passion for a new opportunity, then please submit your application for consideration.
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