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Customer Experience Manager

2 weeks ago

Tasmania, Australia beBeeCustomerService Full time $50,000 - $77,000

About the Role:

This is a high-performance customer service position within our operations team, reporting to the Customer Service Manager. Key responsibilities include managing a portfolio of customers from proposal acceptance to construction commencement, setting clear expectations with customers regarding pre-construction timelines, and establishing rapport by contacting customers weekly to provide progress updates.

Responsibilities Include:

  • Managing multiple client portfolios
  • Setting customer expectations for pre-construction timelines
  • Providing regular customer updates
  • Collaborating with internal stakeholders to meet business objectives
  • Resolving customer concerns in a timely manner
  • Identifying mutually beneficial outcomes for customers and the business

About You:

To succeed in this role, you will need to share our purpose and align with our core values: better together, be accountable, people matter, and think bigger. Additionally, you will:

  • Be committed to delivering exceptional customer experiences
  • Possess strong communication and problem-solving skills
  • Have experience in a fast-paced administrative environment
  • Be capable of managing multiple priorities under pressure

What We Offer:

We offer a range of benefits to support your career development and wellbeing, including:

  • Discounts on home building and appliances
  • Paid parental leave and purchased leave options
  • AIA Vitality health and wellbeing program
  • Employee assistance program
  • Online learning and professional development opportunities

About Us: