Process Analyst

6 days ago

Brisbane, Queensland, Australia Auto & General Insurance Full time

Work Type : Full Time

Location : QLD
- Full Time, Permanent Opportunity
- Drive process & system improvement to achieve organisational strategies
- Join a high performing, collaborative and growing team

**About us**

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

**The role**

Reporting to the Process Analyst Lead, the Process Analyst will be responsible for mapping business processes and customer journeys and use these to drive process and system improvements across the business in alignment with the wider organisational improvement strategy.
- Information gathering, data analysis and process mapping
- Creating process maps and documentation
- Effectively engaging stakeholders and facilitating workshops to gather and document processes
- Providing process reviews and recommending updates to solve business problems and deliver business outcomes.
- Identify opportunities for improvement, support and change delivery
- Work effectively as part of a change delivery team
- Influencing and liaising at all levels of the organisation to support engagement and change management

**What experience you'll bring**
- Demonstrated experience in business process analysis and modelling (BPMN) including As-Is/To-Be process mapping and data models.
- A Bachelor degree in a relevant discipline or commensurate industry experience.
- An understanding of the General Insurance industry would be preferred.
- A hands on, team focused attitude, ability to learn new systems quickly, experience of working to deadlines in a change driven environment and the ability to work autonomously while maintaining focus

**Our perks**
- **Workplace giving** - If you're passionate about a cause, then we are too - we offer workplace giving and we'll dollar match your donations to registered charities.
- **Development opportunities**:

- We're championing your development with internal programs and access to a wide range of online courses.
- **Onsite facilities** - There's excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social** - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

  • Process Analyst

    1 week ago

    Brisbane, Queensland, Australia Great Southern Bank Full time

    We are looking for a part time Process Analyst to work 15 hours per week with our Process and Controls teamBy providing clear, usable and constantly improving processes to the enterprise, we ensure that consistency in delivery of products and services is maintained, customer experience expectations are met and team members are supported in their goals to...

  • Process Analyst

    1 week ago

    Brisbane, Queensland, Australia Auto & General Insurance Full time

    An opportunity has arisen for an experienced Process Analyst / Process Improvement Specialist to join the Claims & Assessing Process Management Team. Key accountablilities include mapping business processes and customer journeys, and using these to drive process and system improvements across the business in alignment with the wider organisational...

  • Process Analyst

    3 days ago

    Brisbane, Queensland, Australia Bank Of Queensland Full time

    **About the Role**An exciting opportunity to join BOQ Group (which includes Bank of Queensland, Virgin Money Australia and ME Bank) as Process Analyst has arrived By joining the digital bank of the future, you will be able to make a difference with curiosity and optimism by enabling an understanding of where the business is (baseline/current state) and its...

  • Process Analyst

    1 week ago

    Brisbane, Queensland, Australia Exclaim It Pty Ltd Full time

    Our client is seeking a Process Analyst to join their team for a 6-month contract opportunity. You will be work across our clients Remediation and Rectification Programme in a hands-on capacity.**Responsibilities**:- Familiarise themselves with remediation process documentation already completed- Gap analysis on what has already been done vs what still needs...

  • Process Improvement Analyst

    2 weeks ago

    Brisbane, Queensland, Australia beBeeProcessImprovement Full time $118,064 - $126,000

    Process Improvement Analyst RoleWe are seeking a skilled Process Improvement Analyst to join our team. This role is central to identifying and delivering improvements across operational support functions.This position will work closely with stakeholders across multiple business areas to analyse processes, define opportunities for optimisation, and contribute...

  • Systems / Process Analyst

    1 week ago

    Brisbane, Queensland, Australia Darqtec Full time

    **Do you think you've got what it takes to join our five-star team?**:**Systems / Process analyst that can plan, gather and assist with scoping for streamlining multiple projects.**:**About the Role**:A Business Process Analyst with strong project engagement skills and integration experience is required to work closely with the operations team. You will play...

  • Business Process Analyst

    7 days ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Business Process AnalystatSuncorp GroupWe're looking for a Business Process Analyst who's passionate about process improvement, AI and automation. This role involves analyzing, designing and delivering end-to-end solutions within a high-performing, cross-functional team of data science and automation experts. You will drive technology innovation across the...

  • Business Process Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Business Process Analyst at Suncorp GroupWe're looking for a Business Process Analyst who's passionate about process improvement, AI and automation. This role involves analyzing, designing and delivering end-to-end solutions within a high-performing, cross-functional team of data science and automation experts. You will drive technology innovation across the...

  • Business Process Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Business Process Analyst at Suncorp GroupWe're looking for a Business Process Analyst who's passionate about process improvement, AI and automation. This role involves analyzing, designing and delivering end-to-end solutions within a high-performing, cross-functional team of data science and automation experts. You will drive technology innovation across the...

  • Accounting Specialist

    1 week ago

    Brisbane, Queensland, Australia beBeeFinancial Analyst Full time $84,220 - $99,400

    Job Title: Administered Revenue Officer Level 2">">Our ideal candidate will be responsible for:">">Providing quality assurance of reconciliations and team outputs in preparation for end of month activities and audit requests.">Monitoring internal controls over the financial data on a bi-daily basis.">Extracting and analysing financial data to create reports,...