Process Analyst

**About the Role**
An exciting opportunity to join BOQ Group (which includes Bank of Queensland, Virgin Money Australia and ME Bank) as Process Analyst has arrived By joining the digital bank of the future, you will be able to make a difference with curiosity and optimism by enabling an understanding of where the business is (baseline/current state) and its future, adding significant value to our organisation. With exciting projects currently underway, you will be a key contributor to unique business development and change across BOQ Group.

Along our journey to become the digital bank of the future, we are strengthening, simplifying, and digitising, whilst ensuring our foundations are in place. With foundation comes strength, and we are building strong and stable teams to work across our multi-branded business. This includes elevating our BOQ Group Operations culture, providing you a large opportunity to contribute to the overarching frameworks and be paramount in supporting our transformation into a digital bank.

We are looking for a Process Analyst to join us on a permanent basis within our Group Operations landscape, where you will facilitate and document focused discussions with all impacted stakeholders that enable an understanding of where the business is today (baseline/current state) and where they are going in the future. This will enable analysis of different options and a recommendation as to the solution that best delivers value to the business.

In this role, you will also be responsible for, but not limited to:

- Determining and planning fit for purpose process modelling/process analysis, which includes leading the planning and facilitation of process analysis activities/workshops as required.
- Completing up-front analysis to provide an understanding of the problem/opportunity to be solved.
- Gathering data and evaluating the financial, cultural, technological, and organisational factors impacting feasibility of process change and developing strategies for improving workflow and enhancing business processes in line with BOQ's strategic priorities.
- Completing and analysing the current state position to ensure the baseline position is understood by all impacted stakeholders,
- Ensuring operational risks are identified, understood, and mitigated by the business in relation to in-scope changes.
- Documenting client requirements for the implementation of significant changes in business functions and process, organisational roles and responsibilities, and scope or nature of service delivery.

This is a challenging and exciting role with a wide range of opportunities to help you take your career to the next level. We are committed to helping you learn and grow to become a top-tier professional and will seek to consistently encourage and help you achieve your career growth plans.

**About you**
You'll join us with experience as a process analyst or similar, where you have strong knowledge of business process modelling and improvement, requirements elicitation and documentation, and solution analysis and validation. You will thrive on working in a fast paced and constantly growing environment, having the ability to influence and resolve ambiguous problems and managing multiple requirements effectively. Your demonstrated skills in driving detailed analysis and communicating complexity in simple terms is what will set you apart and your time management skills will always be displayed, where you are organised and hold the ability to prioritise and meet tight deadlines.

Working for us is energetic and fast-paced, and we need top talent to take us where we want to go. BOQ Group people are easy to spot. They're smart, enthusiastic, full of ideas and passionate about what they do. If this sounds like you and you're looking to join a brand on the forefront of financial services and elevate your career, we'd love to have a conversation

**About Us**
BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ's Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

**Our Benefits