Process Analyst

1 week ago

Brisbane, Queensland, Australia Auto & General Insurance Full time

An opportunity has arisen for an experienced Process Analyst / Process Improvement Specialist to join the Claims & Assessing Process Management Team. Key accountablilities include mapping business processes and customer journeys, and using these to drive process and system improvements across the business in alignment with the wider organisational improvement strategy. This will involve information gathering, data analysis and the creation of clear and accurate business process maps to identify opportunities for improvement.

Business Process Management (BPM) experience is essential, with Business Analyst (e.g. IIBA CBAP) / Process Improvement (e.g. Lean Six Sigma) qualifications are preferable. Any experience in Claims, General Insurance or Financial Services will also be highly regarded.

An opportunity has arisen for an experienced Process Analyst / Process Improvement Specialist to join the Claims & Assessing Process Management Team. Key accountablilities include mapping business processes and customer journeys, and using these to drive process and system improvements across the business in alignment with the wider organisational improvement strategy. This will involve information gathering, data analysis and the creation of clear and accurate business process maps to identify opportunities for improvement.

Business Process Management (BPM) experience is essential, with Business Analyst (e.g. IIBA CBAP) / Process Improvement (e.g. Lean Six Sigma) qualifications are preferable. Any experience in Claims, General Insurance or Financial Services will also be highly regarded.

Information gathering, data analysis and process mapping to identify opportunities for improvement and support change delivery initiatives
- Understanding business objectives and mapping business processes accordingly
- Creating process maps and documentation aligned with the required standards and conventions
- Effectively engaging stakeholders and facilitating workshops to gather and document processes
- Working with change delivery teams to embedding changes into the organisation.
- Analyse existing processes in comparison with improved or proposed processes to identify gaps and/or necessary changes
- Conduct change impact assessment to identify impacts to other processes, teams or departments.
- Providing process reviews and recommending updates to solve business problems and deliver business outcomes.
- Assisting leaders to identify opportunities for improvement via data analysis and mapping, to meet organisational strategy objectives
- Identify opportunities for improvement, support and change delivery
- Work effectively as part of a change delivery team
- Influencing and liaising at all levels of the organisation to support engagement and change management

Communication and Facilitation:

- Excellent interpersonal, influencing and relationship management skills, with the proven ability to work at all levels of an organisation, and the ability to engage with diverse stakeholders and tailor your communication style accordingly
- Superior written and verbal communication and presentation skills and a high level of attention to detail and accuracy
- Demonstrated ability to effectively engage stakeholders at all levels of the organisation and manage upwards with confidence

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