Front Office Manager

3 days ago

Brisbane, Queensland, Australia Minor International Full time

**Company Description**

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

We are looking for an experienced and enthusiastic Front Office Manager to lead the Front Office team at Oaks Brisbane Festival Suites. You will be working on a rotating roster and some weekend work will be required.

**Responsibilities include**:

- Guide & train the team to provide outstanding guest welcomes and experiences.
- Act as a role model, sharing your expertise and continually inspiring the team.
- Ensure daily tasks are completed accurately and in a timely manner;
- Conduct guest arrivals and departures;
- Confidently providing personalised and proactive guest service
- Resolve & respond to guest complaints in a timely and professional manner.
- Maintain accurate guest accounts, including cash handling;
- Assist the Housekeeping & Maintenance departments as required.

**Qualifications**

**To be successful in this role you will have**:

- Minimum of 2 years previous Front Office experience
- Supervisory experience gained in a similar role.
- Excellent written and verbal communication skills.
- Exceptional customer service skills and an unwavering positive attitude.
- A high level of self-motivation and confidence

**Additional Information**

Join our positive and vibrant team and be rewarded with these team benefits:

- 50% discounts on accommodation across all Minor Hotel brands in AUS and NZ
- Discount when you visit any of our restaurants, cafes, bars and wellness retreats
- Discounts on 530 Minor hotels and F&B outlets across the globe
- 50% off The Coffee Club VIP membership
- Furniture, Australia Zoo, Medibank insurance discounts
- Secondments and promotion opportunities across Minor Hotel globally
- Career progression & education assistance
- Additional paid leave including Birthday, Vaccine and Study leave
- Wellbeing programs (Uprise)
- Reward & Recognition programs
- Team member referral program
- Uniform provided
- Laundry allowance for some roles*

Joining Minor means you become a partner in a diverse, expanding global organization with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle. With a team of over 66,000 and operating over 60 countries Minor International is one of the fastest growing hospitality, restaurant and lifestyle companies in the Asia Pacific Region.

  • Front Office Manager

    4 days ago

    Brisbane, Queensland, Australia Sofitel Full time

    **Company Description**Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone's contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to...

  • Front Office Manager

    5 days ago

    Brisbane, Queensland, Australia Courtyard By Marriott, Brisbane South Bank Full time

    An exciting and unique opportunity has come up for an experienced, hands-on and motivated professional with a passion for service and standards to lead our dedicated Front Office Team as Front Office Manager.CompanyMarriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to...

  • Front Office Manager

    4 days ago

    Brisbane, Queensland, Australia beBeeHospitality Full time $90,000 - $120,000

    Job Title: Front Office ManagerA front office manager is responsible for overseeing the day-to-day operations of the hotel's front desk. This role involves ensuring seamless guest experiences and efficient team performance.The successful candidate will have previous experience in a similar leadership position, strong leadership skills, and excellent...

  • Front Office Manager

    4 days ago

    Brisbane, Queensland, Australia Hyatt Regency Brisbane Full time

    Summary**About Hyatt Regency Brisbane**Hyatt Regency hotels and resorts are designed around the power of meaningful connections. The Hyatt Regency brand offers a one-stop experience that puts everything guests need, right at their fingertips, and provides space to work, engage and relax.Located on Queen Street Mall, five-star Hyatt Regency Brisbane is a...

  • Front Office Operations Manager

    5 days ago

    Brisbane, Queensland, Australia beBeeOperations Part time $60,000 - $80,000

    Job OverviewManage the daily, weekly, and annual operations of the Front Office department to ensure high levels of hospitality and service. This includes representing property management in resolving guest or property-related situations.Key Responsibilities:Oversee the smooth operation of the department by monitoring performance against Marriott brand...

  • Front Office Operations Manager

    4 days ago

    Brisbane, Queensland, Australia beBeeManagement Part time $60,000 - $90,000

    Job Overview: We are seeking a skilled Front Office Supervisor to oversee daily front office operations and supervise staff members. As a key member of the front office team, you will be responsible for administering front office functions and ensuring seamless check-in and check-out processes. Main Responsibilities: Direct and work with managers and...

  • Front Office

    3 days ago

    Brisbane, Queensland, Australia Marriott International, Inc Full time

    **Job Number** 24036252**Job Category** Rooms & Guest Services Operations**Location** The Westin Brisbane, 111 Mary Street, Brisbane, QUEENSLAND, Australia VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Management**JOB SUMMARY**Assists the Front Office Manager in administering front office functions and supervising...

  • Front Office Manager Assistant

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $60,000 - $80,000

    Job Title: Front Office Manager AssistantWe are seeking an experienced and skilled professional to manage the front desk operations, including check-in/check-out, room assignments, and guest services.Main Responsibilities:Assist the Front Office Manager in managing day-to-day front desk operations, ensuring seamless guest experiences.Provide exceptional...

  • Front Office Experience Manager

    4 days ago

    Brisbane, Queensland, Australia beBeeDuty Full time $80,000 - $110,000

    Job Title:Front Office Duty ManagerAbout the Role:The Front Office Duty Manager is a pivotal position that requires exceptional leadership and service skills to ensure seamless guest experiences from arrival to departure.Key Responsibilities:Deliver unparalleled hospitality by providing welcoming, professional, and courteous service to all guestsAddress...

  • Front Office Operations Manager

    3 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $90,000 - $110,000

    Job RoleThe Front Office Duty Manager plays a pivotal role in providing exceptional guest experiences.This key position oversees the smooth operation of the Front Office, ensuring seamless check-in/check-out, billing and reporting processes.Effective communication skills are essential for handling guest inquiries and resolving issues promptly and...