Front Office Operations Manager

7 days ago


Brisbane, Queensland, Australia beBeeManagement Part time $60,000 - $90,000
Job Overview:
We are seeking a skilled Front Office Supervisor to oversee daily front office operations and supervise staff members. As a key member of the front office team, you will be responsible for administering front office functions and ensuring seamless check-in and check-out processes.

Main Responsibilities:
  • Direct and work with managers and employees to carry out procedures ensuring an efficient check-in and check-out process.
  • Ensure guest satisfaction and maximize financial performance of the department.
  • Supervise and manage employees, understanding their positions well enough to perform duties in their absence.
  • Establish and maintain open, collaborative relationships with employees.
  • Manage day-to-day operations, ensuring quality standards and meeting customer expectations.
  • Develop specific goals and plans to prioritize, organize, and accomplish work.
  • Handle complaints, settle disputes, and resolve grievances and conflicts.
  • Communicate a clear and consistent message regarding front office goals.
  • Participate in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.


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