Front Office Experience Manager

2 weeks ago

Brisbane, Queensland, Australia beBeeDuty Full time $80,000 - $110,000
Job Title:

Front Office Duty Manager

About the Role:

The Front Office Duty Manager is a pivotal position that requires exceptional leadership and service skills to ensure seamless guest experiences from arrival to departure.

Key Responsibilities:
  • Deliver unparalleled hospitality by providing welcoming, professional, and courteous service to all guests
  • Address guest requests, inquiries, and complaints with tact and professionalism, ensuring complete satisfaction
  • Maintain a professional work environment, up-to-date on VIP guest movements, hotel events, local attractions, and activities
  • Collaborate in coordinating hotel activities, training, and development of team members to enhance overall performance
Requirements:
  • Minimum 2 years experience in a similar Front Office role, preferably in a luxury hotel setting
  • Thorough understanding of Front Office operations, including Night Audit procedures
  • Excellent communication and interpersonal skills to effectively interact with guests, management, and colleagues
  • Proficiency in Microsoft Office, particularly Excel and Word
  • Accurate handling of paperwork and high attention to detail
  • A genuine passion for delivering outstanding guest experiences

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