Business Practice Manager

1 week ago

Brisbane, Queensland, Australia Optml Full time

Overview
The Business Practice Manager is responsible for the efficient, effective, and compliant operation of the law firm's business functions.
This includes financial management, HR and staffing coordination, operational efficiency, compliance and risk management, technology support, and enhancing client experience.
As a key member of the leadership team, the role enables the legal team to focus on legal work by managing the non-legal aspects of the practice.
Key Responsibilities
Monitor revenue, expenses, WIP, aged debtors, and cash flow.
Assist with budgeting, forecasting, cost control, and reporting to partners.
Liaise with external accountant/bookkeeper and ensure BAS, payroll, and financial compliance.
HR & People Management
Coordinate recruitment, onboarding, and induction of new staff.
Manage HR records, leave tracking, performance appraisals, and training plans.
Foster a positive team culture, aligned to the firm's values and professional standards.
Client Experience & Practice Growth
Support business development activities, including referral partner tracking and marketing initiatives.
Oversee client engagement letters, surveys, reviews, and complaint handling.
Monitor client onboarding and communications systems to ensure a high-quality experience.
Maintain compliance with legal and ethical obligations, privacy, WHS, and employment law.
Administer practice management systems (e.g. LEAP, Smokeball) and liaise with IT vendors.
Ensure secure data handling, backups, and cybersecurity protocols.
Operations & Administration
Oversee/manage day-to-day office operations, including staff/office scheduling, systems, office supplies, and facilities.
Implement and maintain standard operating procedures (SOPs) and firm-wide policies/procedures.
Oversee file opening, closure, archiving, and trust account compliance with Law Society regulations.
Qualifications & Experience
5+ years of experience in law firm administration, professional services, or legal operations.
Demonstrated experience managing finances, operations, HR, and compliance.
Strong working knowledge of law procedures and legal office management.
Experience in a family law, boutique, or small-to-medium legal practice.
Familiarity with trust accounting, legal practice rules, and court filing systems.
Proficiency with legal software (e.g. LEAP, Xero, Smokeball).
Bachelor's degree in relevant field (e.g. business, management, marketing, finance)
Key Attributes
Highly organised with strong attention to detail.
Proactive and solutions-oriented with excellent time management.
Professional, discreet, and client focused.
Strong interpersonal and communication skills.
Work Conditions
Location: Greater Brisbane
Flexible work arrangements may be considered
A variety of wellness and appreciation conditions.
Disclaimer
At OPTML, we partner with law firms to support their recruitment needs.
This means we advertise roles and manage the process on behalf of the employing firm.
Your application will be handled with the highest level of confidentiality and care, and shared only with the relevant law firm client for this opportunity.
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