Practice Manager

**Practice Manager / Operations Manager**

**Take The Psychology Counselling and Wellbeing Centre to Its Next Stage**
- Part-Time position, up to 30 hours a week
- Boutique practice in the heart of Woolloongabba
- Innovative, creative and managerial

**About Us**

Established over 15 years ago, we are recognised as one of Brisbane's leading psychology practices, with a team of ten psychologist dedicated to helping individuals, couples and families achieve social, emotional, and psychological well-being. We pride ourselves on being professional, compassionate, and helpful. As our practice expands we are requiring assistance with the day-to-day management to ensure our practice flourishes and flows.

**WHAT'S IN IT FOR YOU**

Are you aspiring to take on more responsibilities, create a collaborative team culture and foster a creative yet structured work environment? We are seeking a part-time practice manager for our busy psychology practice. This job offers the flexibility to pivot with the needs of a growing business and allows you to implement your innovative ideas.

Working closely with the clinical director, the position is a blend of direct client care with the responsibility for the day-to-day management of the office and support functions. The desired applicant will be able to implement initiative and independence to review, restructure and develop administrative practices and systems to support workflow and improve efficiency. Duties will include a wide scope of business and practice operations, risk management, IT skills and marketing.

Opportunities for growth and impact - You'll have a key leadership role in shaping the future of our clinic.
A fantastic team culture - We're a group of dedicated, supportive professionals who love what we do.

**About the Role**
As Practice Manager, you will oversee the daily operations of a busy, high-performing psychology clinic. This role requires strong leadership, tech-savviness, and the ability to balance strategy with fast execution. You will be working closely with our Director to drive efficiencies, support our clinicians, and ensure we continue to deliver an exceptional client experience. You will report to the Director.

**Your Key Responsibilities include**:
**Drive operational excellence**- Oversee the daily operations of the practice, ensuring everything runs smoothly, efficiently, and in line with our high standards.
**Manage a dynamic, fast-paced team** - Lead, support, and develop our Client Relationship Team (CRT) and administration staff, fostering a high-performance culture.
**Optimise workflows and systems**- Implement and refine policies, processes, and technology to streamline operations and improve efficiency.
**Monitor KPIs and performance** - Track and report on key clinic metrics, ensuring diary optimisation, waitlist management, and financial targets are met.
**Recruitment and onboarding** - Hire, train, and support new team members to ensure they integrate seamlessly into our high-performing team.
**Regulatory compliance & best practices**- Keep up-to-date with Medicare, NDIS, and other funding bodies, ensuring compliance across the clinic.
**Strategic planning & business growth** - Work alongside the leadership team to drive new initiatives and contribute to the clinic's ongoing success.
**Tech-driven solutions**- Leverage technology to enhance efficiency, automate processes, and improve service delivery.
**Maintain our high standards** - Oversee everything from clinic cleanliness to customer service, ensuring a world-class experience for both clients and staff.

**About You**
You are a high-energy, solutions-focused leader who thrives in a fast-paced, high-tech environment. You love strategy and business development but aren't afraid to get into the details to make sure everything runs like clockwork. You're the type of person who anticipates problems before they happen, thrives on efficiency, and enjoys leading a dynamic team to success.

**You'll be a great fit if**:

- You have experience in a similar role in an allied health or medical field.
- You're highly tech-savvy and can confidently implement and optimise systems (experience with Zanda or similar is a huge plus).
- You thrive in fast-paced environments and love juggling multiple priorities while keeping everything on track.
- You have exceptional leadership skills and can motivate, mentor, and develop a high-performing team.
- You have a strong business acumen and enjoy working on strategic planning and operational improvements.
- You're proactive, solutions-focused, and love finding better, smarter ways to do things
- You are highly organised and can manage competing demands without getting flustered.
- You can maintain clear and open communication with the Practice Director.
- You love collaboration and can foster a positive, engaged, and high-performance team culture.
- You're comfortable managing client feedback and complex situations with empathy and professionalism.

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