Indigenous Customer Service Officer

7 days ago

Sydney, New South Wales, Australia Indigenous Workstars Full time

Our Customer Service team is now looking for a self-motivated and customer focused team player to assist us in achieving that goal at our Yennora office. Reporting into the Customer Service Manager, you will be required to provide exceptional Customer Service to Coregas and related company's customers.

**What you will be doing**
- Providing stand-out service to ensure an exemplary experience for all Coregas customers.
- Managing national inbound calls, including adhering to correct transfer procedures.
- Using First Touch resolution system to advise customers with accurate information.
- Managing internal & external customer expectations and informing of any delivery changes.
- Educating the customer on new technology and converting to Digital First.
- Approaching all processes with a LEAN mentality for continual improvement.
- Process payments for various types of orders including COD, credit card, and refund transactions.
- Handling invoices, credit notes, statements, proof of deliveries and other required documentation.

**What we need from you**

You will be a great fit for our team if you are:

- Knowledgeable in using ERP systems and proficient in utilizing the Microsoft Office suite of products.
- Detail oriented and committed to following established processes.
- Possess strong team-oriented skills that contribute to a cohesive team environment.
- Capable of working in a busy environment while maintaining effective time management skills.

**What we can offer you**
- An outstanding team that will support and develop your skills.
- Competitive salary & benefits including bonuses, opportunity to participate in the Wesfarmers Share Plan, recognition awards and education assistance.
- Access to attractive discount offers from our partners on insurance, new car purchases, computers and private health insurance.
- A position within a growing company and industry.
- Ongoing career development & training.

**Application requirements**:
Indigenous Workstars specialises in the engagement of Aboriginal and Torres Strait Islander people into employment in a variety of communities and industries across Australia.

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