Guest Operations Duty Manager

1 week ago

Sydney, New South Wales, Australia Bayview Geographe Resort Full time

**Guest Operations Duty Manager**

**Who we are**:
Bayview Geographe Resort is part of the Bayview International Hotels & Resorts Group, offering 8 properties throughout Australia, Singapore, Malaysia and New Zealand, with plans to expand further over the coming years.

Located just a short drive from the centre of Busselton, we are situated right on the beautiful Geographe Bay beach. Our property spans over 27 acres and our accommodation options include studio, 1 bedroom, 2 bedroom and 3 bedroom villas.

**What we offer**:
We are a friendly and inclusive team. We pride ourselves in putting our team members first, are always looking for ways to thank and recognise the hard work of our team and we continue to offer opportunities for training and career progression.

**The role**:
As the Guest Operations Duty Manager, you will report to the Operations Manager - Front Office and the Operations Manager - Housekeeping. You will work closely with both Front Office and Housekeeping departments to ensure the continued smooth running of operations and will assist them with enhancing our guest's experience through supervision and support to all team members.

As our Guest Operations Duty Manager, some of your duties will include:
**Responsibilities**:

- Assist in the day to day operations of the departments, ensuring they are operating efficiently and in accordance with company policies and procedures.
- Provide support to the Operations Managers, including leading and managing all sections of the departments in order to ensure high service standards.
- Competently complete the Operation Manager's duties in their absence.
- Manage the guest experience from arrivals through to departures.
- Create, monitor and amend reservations.
- Deliver memorable experiences to our guests by providing a high level of customer service at all times.
- Investigate guest complaints and take corrective action in resolving these.
- Complete relevant reporting procedures for both departments as required.
- Have a clear understanding of room configurations and products provided.
- Ensure guest accommodation has been cleaned in line with operational checklists and product standards.
- Additional responsibilities as required by the business.

Essential requirements for this role are:
**Requirements**:

- Experience as a Duty Manager or Supervisor in a hospitality setting.
- Previous experience working in the Accommodation sector.
- Experience working with Opera or a similar hotel software.
- Great communication skills with a solution focussed approach.
- Attention to detail and focus on quality output.
- A high level of grooming and personal presentation standards.
- Exceptional organisational and multitasking abilities.

**It is essential that you are able to source your own local accommodation, have a valid driver's licence and have full working rights to work in Australia.**

This is a full time position with a salary of $73,348 + Super. Applications will close on Friday, 11th of October.

Pay: $73,348.00 per year

Work Location: In person

Application Deadline: 11/10/2024

  • Culturist (Guest Experience)

    2 weeks ago

    Sydney, New South Wales, Australia operations Full time $80,000 - $120,000 per year

    About Capella Hotels and Resorts.Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively...

  • Duty Manager: Guest Experience Expert

    1 week ago

    Sydney, New South Wales, Australia beBeeGuest Full time $70,000 - $75,000

    Delivering Exceptional Guest ExperiencesThe role of Front Office Duty Manager plays a vital part in supporting our mission to share special places and create lasting memories for our guests.About The PositionUnder the guidance of the Front Office Manager, you will lead all aspects of the Front Office to deliver a unique and exceptional guest experience....

  • Duty Manager

    1 week ago

    Sydney, New South Wales, Australia beBeeDutymanship Full time $85,623 - $123,456

    Job Opportunity: Duty ManagerWe are seeking a charismatic Duty Manager to join our Front Desk team at W Sydney.Key Responsibilities:Lead by example, demonstrating outstanding communication skills and passion for delivering exceptional guest experiences.Drive the hotel's operational culture and loyalty program to exceed guest expectations.Collaborate with...

  • Guest Service Agent

    1 week ago

    Sydney, New South Wales, Australia Operations Full time

    **About Capella Hotels and Resorts**Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively...

  • Guest Service Agent

    1 week ago

    Sydney, New South Wales, Australia Operations Full time

    **About Capella Hotels and Resorts**Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively...

  • Duty Manager

    1 week ago

    Sydney, New South Wales, Australia M Gallery Full time

    **Company Description**Discover a story woven through time at The Porter House Hotel Sydney - MGallery, where heritage craftsmanship meets contemporary luxury. Once home to 19th-century tobacco and leather merchants, this reimagined landmark celebrates its rich past with bespoke design and thoughtful details. Nestled in Sydney's bustling CBD, just moments...

  • Duty Manager

    1 week ago

    Sydney, New South Wales, Australia Evt Australia Full time

    Title: Duty Manager Function To co-ordinate and oversee the running of the hotel in the absence of the hotel Manager or the Guest Experience Manager with particular emphasis on assisting the management of operations within Front Office, monitoring hotel security and maximising the profitability of operations.Our Vision is being leaders in creating...

  • Duty Operations Manager

    1 week ago

    Sydney, New South Wales, Australia beBeeHospitality Full time $80,000 - $125,000

    Job OverviewWe are looking for an experienced Duty Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our front office desk.Your Key Responsibilities:Greet and register owners and guests in a professional mannerProvide information to local area attractionsManage...

  • Duty Manager

    1 week ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    **Job Number** 24089591**Job Category** Rooms & Guest Services Operations**Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Management**AUTHENTICALLY YOU**Explore an exciting new career path at W Hotels where your authenticity is celebrated. W...

  • Duty Management Opportunity

    6 days ago

    Sydney, New South Wales, Australia beBeeHospitality Full time $100,000 - $130,000

    Job Title: Duty ManagerAbout This RoleThis exciting opportunity allows you to utilize your exceptional leadership skills and drive guest satisfaction. As a Duty Manager, you will be responsible for overseeing the daily operations of our Front Desk team, ensuring seamless check-in and check-out processes, and providing top-notch customer service.Main...