Endpoint Services

**What success looks like in this role**:
**High-Level Description**:Looking for Subject matter expert with 8 to 11 years of experience on Modern device management stack including skills on Windows 10 / 11 Image build and operating System deployment methodologies. Hands on experience on creation & update / Refresh gold images along with hardware evaluation / integration is required. Develop / update Task sequence and knowledge on various deployment methods. Proficient knowledge of software / patch deployments required.

**Responsibilities and Accountabilities**:

- _Hands on with Image Management services which includes creating customized windows images from source, Windows 10/Windows 11 migration, tier 3 incident management _
- _Creation, further development and maintenance of SCCM task sequences for OS deployment _
- _Evaluation of new Windows 10 GPO's _
- _Strong understanding of VDI infra and provisioning templates _
- _Represent the Image Management services for the specific account and act as a single point of contact (SPOC) for the customer, internal operations and service delivery teams _
- _Coordinate critical customer issues as well as new release and change implementations. _
- _Update and maintain operations manual and contractual reports _
- _Test and integrate device driver for new hardware models if working as an individual contributor for small to medium sized accounts. _
- _Strong experience in Software Distribution and Patch management using SCCM / Intune _
- _Handling co-management & Modern device management is an added advantage _
- _In-depth work stream experience like mass rollout of software Deployment, incident analysis, resolution, problem definition, analysis and resolution of Deployment failures. _
- _Detailed Infrastructure knowledge including Server troubleshooting, design, and implementation experience on SCCM current branch / Legacy versions _
- _In-depth understanding of all SCCM concepts like SCCM Roles, Boundary configuration, site assignment, Client installations etc. _
- _Awareness of recent technology changes of System Center Products. _
- _Awareness of SCCM V-Next and windows 10 / 11 Servicing. _
- _In-depth knowledge of Client OS (Windows 10/11) and Troubleshooting. _
- _Hand on experience with SOE build via SCCM task sequence and in-place upgrade is an added advantage. _

**_Necessary skills: _**
- _Strong understanding of ITIL, specific to Change & Release management _
- _Ability and willingness to take direction from technical service delivery lead and Client Executives _
- _Ability to work in a team environment _
- _Able to adapt to a changing technical environment _
- _Ability to coach other members of team in their area of expertise _
- _Ability to communicate clearly with all team members and end-users _
- _Ability to work with a sense of urgency _
- _Customer facing presentation and consulting skills _
- _Strong knowledge of Microsoft PowerShell _

**_Certifications: _**
- ITIL Foundation (optional), _
- Certification on Configuration Manager & Intune (Optional in case of Good knowledge) _

**_Additional requirements: _**
- _Australian Citizen _
- _NV1 Security clearance _

**You will be successful in this role if you have**:
**High-Level Description**:Looking for Subject matter expert with 8 to 11 years of experience on Modern device management stack including skills on Windows 10 / 11 Image build and operating System deployment methodologies. Hands on experience on creation & update / Refresh gold images along with hardware evaluation / integration is required. Develop / update Task sequence and knowledge on various deployment methods. Proficient knowledge of software / patch deployments required.

**Responsibilities and Accountabilities**:

- _Hands on with Image Management services which includes creating customized windows images from source, Windows 10/Windows 11 migration, tier 3 incident management _
- _Creation, further development and maintenance of SCCM task sequences for OS deployment _
- _Evaluation of new Windows 10 GPO's _
- _Strong understanding of VDI infra and provisioning templates _
- _Represent the Image Management services for the specific account and act as a single point of contact (SPOC) for the customer, internal operations and service delivery teams _
- _Coordinate critical customer issues as well as new release and change implementations. _
- _Update and maintain operations manual and contractual reports _
- _Test and integrate device driver for new hardware models if working as an individual contributor for small to medium sized accounts. _
- _Strong experience in Software Distribution and Patch management using SCCM / Intune _
- _Handling co-management & Modern device management is an added advantage _
- _In-depth work stream experience like mass rollout of software Deployment, incident analysis, resolution, problem definition, analysis and resolution of Deployment failures. _
- _Detailed Infrastructure knowledge including Server