Social Media And Community Lead

2 weeks ago

Melbourne, Victoria, Australia Australiansuper Full time

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.

**Your new role**

This role falls within the Social Media Engagement Team, within the Member Sentiment function. The Member Sentiment function exists to champion member voice across the Fund. We advocate for improved members outcomes by sharing meaningful insights that drive optimisation of the member experience. The Social Media Engagement Team is a valued contributor as the centre of excellence for community management within the Fund. The team provide best-in-class member engagement and moderation on social channels to build trust, facilitate connection with service channels that can resolve member issues and in alignment with the Fund's brand.

As the Social Media and Community Lead, your primary responsibility is to monitor public channels, moderate comments, respond and report on all public social media engagement. Working closely with the broader Social Media Engagement Team, you will ensure the online community is protected from defamatory statements and increase the Funds moderation presence across all owned social media channels.

Key duties include but are not limited to:

- Manage and moderate interactions on social channels, triaging and escalating expressions of dissatisfaction (EOD)/complaints into relevant functions for effective resolution.
- Analyse and report on member engagement via social channels and develop insights to inform uplift in member experience and service standards.
- Lead the Fund's community management program for owned social channels - including LinkedIn, Facebook, X

**What you'll need**
- Minimum 3 years+ years social media community management experience.
- Experience using enterprise level social media management tools.
- Ability to create, interpret and provide insights on social media reports.
- Excellent attention to detail and writing ability to compose high-quality, on-brand responses for every interaction.
- Knowledge of online marketing and good understanding of major marketing channels.
- Experience managing and utilising social tools such as Sprinklr. RG146 or willingness to obtain.

**Life at AustralianSuper**

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching, and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.

We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

**What's next **.

Australian or New Zealand citizenship or Australian permanent residency status is required.

**Progress powered by purpose.

  • Social Media Lead

    3 weeks ago

    Melbourne, Victoria, Australia Teampwr Full time

    We are looking for a talented and experienced Social Media Lead to join our team. If you are a dynamic story-teller, strategic thinker and skilled communicator on a mission to re-invent the future of gaming through quality, innovation, community and play - this is a place for you In this role, you will work cross-functionally with our designers, players,...

  • Social Media Manager

    5 days ago

    Melbourne, Victoria, Australia The Meaningful Social Club Full time $60,000 - $80,000 per year

    IMPORTANT: Please do not apply via LinkedIn. Apply via our website: Social Media Manager & CreativeHybrid role – Yarraville, MelbourneWe're looking for a multi-talentedSocial Media Manager & Creativewho lives and breathes social. If you have a passion for crafting scroll-stopping content that not only looks beautiful but also connects and converts, this...

  • Social Media Lead

    2 weeks ago

    Melbourne, Victoria, Australia Easygo Gaming Full time

    **Ready to Run the Feed? We're Hiring a Social Media Lead****What's in it for you?**If you're a social-savvy storyteller who loves a good brainstorm, this one's for you. As our Social Media Lead, you'll have the chance to shape the voice of a dynamic brand and work on exciting campaigns that actually get noticed. You'll join a supportive, creative team that...

  • Social Media and Community Ambassador

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCommunity Full time $100,000 - $150,000

    About the RoleWe're seeking a highly skilled Community Lead to champion member voice across our organization.This role falls within our Social Media Engagement Team, which exists to advocate for improved member outcomes by sharing meaningful insights that drive optimisation of the member experience.As the Community Lead, your primary responsibility is to...

  • Social Media Lead

    2 weeks ago

    Melbourne, Victoria, Australia beBeeAudience Full time $90,000 - $140,000

    Job Description:The Social Media Manager is a critical role within the Australia and New Zealand (AUSNZ) Brand team, responsible for leading the strategy and execution of organic social channels, paid influencer partnerships, and partnerships with paid media teams.This role requires a high degree of autonomy, cross-functional collaboration, thought...

  • Social Media Lead

    2 weeks ago

    Melbourne, Victoria, Australia Easygo Full time

    Ready to Run the Feed? We're Hiring a Social Media LeadWhat's in it for you?If you're a social-savvy storyteller who loves a good brainstorm, this one's for you. As our Social Media Lead, you'll have the chance to shape the voice of a dynamic brand and work on exciting campaigns that actually get noticed. You'll join a supportive, creative team that values...

  • Social Media Lead

    2 weeks ago

    Melbourne, Victoria, Australia Easygo Full time

    Ready to Run the Feed? We're Hiring a Social Media LeadWhat's in it for you?If you're a social-savvy storyteller who loves a good brainstorm, this one's for you. As our Social Media Lead, you'll have the chance to shape the voice of a dynamic brand and work on exciting campaigns that actually get noticed. You'll join a supportive, creative team that values...

  • Social Media

    2 weeks ago

    Melbourne, Victoria, Australia Hudson Australia Full time

    This pay rate is inclusive of mandatory 25% casual loadingCalling all social media manager. This Federal Government agency is seeking a dynamic and experienced **Assistant Director, Social Media** to lead their social media communications and contribute to the strategic direction of our organisation. This **6 month** role offers an exciting opportunity to...

  • Social Media Community Leader

    2 weeks ago

    Melbourne, Victoria, Australia beBeeManagement Full time $125,000 - $145,000

    We genuinely care about our colleagues, supporting diverse needs and promoting flexibility. Our diverse team celebrates opportunities for growth and delivers better outcomes for members.**Your New Role**The social media community is at the centre of excellence for member management within the Fund. We provide best-in-class engagement and moderation on social...

  • Social Media Manager

    1 week ago

    Melbourne, Victoria, Australia Mars, Incorporated And Its Affiliates Full time

    Job Description:At Royal Canin, we're driven by a passion for pets and a commitment to science-led nutrition.In this Social Media Manager role with Royal Canin, you'll shape and executing social media strategies and content that drive engagement, increase brand awareness, and align with our overall marketing objectives.This role requires a deep understanding...