Social Media and Community Ambassador

6 days ago

Melbourne, Victoria, Australia beBeeCommunity Full time $100,000 - $150,000
About the Role

We're seeking a highly skilled Community Lead to champion member voice across our organization.

This role falls within our Social Media Engagement Team, which exists to advocate for improved member outcomes by sharing meaningful insights that drive optimisation of the member experience.

As the Community Lead, your primary responsibility is to monitor public channels, moderate comments, respond and report on all public social media engagement. You will work closely with the broader Social Media Engagement Team to ensure our online community is protected from defamatory statements and increase our moderation presence across all owned social media channels.

Key Responsibilities-
  • Manage and moderate interactions on social channels, triaging and escalating expressions of dissatisfaction/complaints into relevant functions for effective resolution.
  • Analyse and report on member engagement via social channels and develop insights to inform uplift in member experience and service standards.
  • Lead our community management program for owned social channels - including LinkedIn, Facebook, X.
Requirements
  • Minimum 3 years+ years social media community management experience.
  • Experience using enterprise level social media management tools.
  • Ability to create, interpret and provide insights on social media reports.
  • Excellent attention to detail and writing ability to compose high-quality, on-brand responses for every interaction.
  • Knowledge of online marketing and good understanding of major marketing channels.
  • Experience managing and utilising social tools such as Sprinklr. RG146 or willingness to obtain.

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