Client Services Officer

2 weeks ago

Perth, Western Australia Sgs Full time

Company Description

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world

**Job Description**:
**SGS is seeking a Client Services Officer to join the team located near Perth Airport.**

**The responsibilities though not limited to, will include**:

- Respond to and maintain records of client inquirers regarding the laboratory's capabilities, service offers and the progress of analytical work
- Generate and finalise invoices, issue reports as necessary to meet client requests
- Ensure analytical data quality checks are approved by NATA signatories, monitor and taking action on reporting controls
- Collaborating with the Laboratory Manager, check invoices against service offers, contracts, client requests and services delivered to ensure work is fully costed in line with current charges and business policies
- Assist with payment record management, COD invoices and client contacts when required

**Qualifications**:

- Experience in delivering services to clients, preferably in a technical or scientific work environment
- Knowledge and understanding of a commercial laboratory environment.
- Able to organise and process jobs quickly and accurately
- Good interpersonal and communications skills
- Adaptable and flexible in responding to changing priorities and workloads

Additional Information

**WHY WORK FOR SGS?**

Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS.
- As a company, we have embraced the shift to flexible work
- Sustainability is embedded in our culture and the way we do business
- Paid parental leave
- Paid time for volunteering day and blood donations
- Corporate health & wellbeing offers
- Ongoing learning & development
- Career development opportunities (Nationally and Globally)
- SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

**COME TO WORK AND BE 100% YOU**

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.

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