Client Services Officer

2 weeks ago

Perth, Western Australia Australian Laboratory Services Full time

Based in Wangara
- Australian owned, global Company
- Join a dedicated and enthusiastic team

**About the Position**

The ALS Environmental Division with modern facilities located at Wangara in Perth, is seeking an individual to fulfill the role of Client Services Officer.

ALS Client Services works closely with our clients providing quality service in the form of technical and analytical advice as well as facilitating project delivery through effective communication and project management.

We are seeking a professional to join our team with experience in either a Client Services role or an Administrative role (preferably in the Science industry). It is envisaged that this person will be a self-starter who can learn the business requirements from the ground up and who will actively seek to further their knowledge of the Environmental Analysis Industry.

**As a Client Services Officer, you will be responsible for**:

- Developing and maintaining good working relationships with existing and new stakeholders including face to face meetings.
- Managing a portfolio of client accounts including monitoring/tracking client developments and assisting with project management.
- Identifying Industry needs and opportunities.
- Writing Proposals and Quotations.
- Assist in marketing ALS services and capabilities to Industry and attend Industry events.
- Preparing invoices for clients and taking invoicing queries.
- Lodging invoices into online procurement portals.
- Facilitating the resolution of client queries in a timely and professional manner.
- Monitoring certain shared mailboxes.
- Maintaining data entry for several shared tracking spreadsheets.
- Assisting with logistics and logístical queries.
- General reception and office duties.
- Receiving and directing incoming phone calls.

**About you**

**Mandatory prerequisites**:

- Strong customer service focus with a drive to go the extra mile.
- Proactive 'can do' attitude to deliver solutions to our clients.
- Commitment to 'quality without compromise' in line with our Quality Management System.
- Strong organisation and multitasking skills.
- Strong verbal and written communication skills.
- Professional phone manner.
- Experience in Environmental Laboratories (desirable).
- Bachelor of Science (Microbiology/Chemistry/Environmental or equivalent) (desirable but not essential).
- An Environmental or Science/Chemistry degree
- Excellent organisational skills
- Experience in Office Administration
- Sales or customer experience
- Proficiency in Microsoft Excel, Word and PowerPoint

**Benefits & Culture**
At ALS we believe that the people we employ are what makes ALS the great company it is today. We offer many benefits to staff, including and not limited to:

- Health fund discounts with Bupa
- Opportunity to salary sacrifice car costs with Autopia
- Corporate superannuation benefits with Sun Super
- On-line learning system with extensive modules of choice
- Friendly working environment with accessible management

We actively support a diverse workforce and encourage Aboriginal and Torres Strait Islander people to apply.

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