
Client Services Officer
2 days ago
About Us
We are a boutique financial planning practice based in Subiaco, specialising in personal superannuation, estate planning, and intergenerational wealth transfer. Our team is committed to delivering strategic advice and exceptional client service in a supportive and professional environment.
About the Role
Due to continued growth, we are seeking a highly organised and personable Client Services Officer to join our team to support the business administrative function. This role is ideal for someone who thrives in a small team setting, is a self-starter and takes initiative to solve problems.
Key Responsibilities
· Respond to client enquiries via phone, email, and in person with professionalism.
· Prepare, organise, and maintain client documentation and records (both digital and physical).
· Manage calendars, schedule appointments, and coordinate client meetings.
· Support client onboarding including account setup and information gathering.
· Ensure compliance with relevant regulations and internal policies.
· Contribute to the development and rollout of internal processes and SOPs.
Skills & Experience
· Minimum 1 year experience in administration or client services.
· Strong written and verbal communication skills.
· High attention to detail and ability to manage multiple tasks.
· Proficiency in Microsoft Office (Excel, Outlook, Word); MYOB experience preferred.
· Ability to work independently and as part of a team.
· Comfortable engaging with a broad range of clients and stakeholders.
What We Offer
· Supportive and friendly team culture.
· A competitive salary package commensurate with your experience and skillset.
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