Sales Support Technician

**Sales Support Technician**

***Would you like to work in an international environment where you'll make a difference every day? At Permobil, we're looking for game-changers to join us as we innovate for individuals and develop the world's most advanced assistive solutions.**

At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.

Our Sales department in Seven Hills is looking to fill two Sales Support Technician roles. One role will be Sydney based and the other will be based in Melbourne.

***Key Tasks**
- Coordination/delivery of local demo equipment
- Diagnose and repair power wheelchairs, power assist and other products within agreed service level timelines.
- Assist with spare parts and service inquiries.
- Search and identify the correct part number required by the dealer for the service and repair.
- Produce accurate and complete quotes for parts and services.
- Maintain up-to-date service and quote records for quality purpose.
- Return warranty assessment and processing.
- Coordinating with Sales and Customer Service teams when further diagnosis support is required.
- Tech and Programming support to dealers
- Demo and Trial setup.
- Maintaining up to date tool kits for servicing
- Comply with Permobil Quality and Safety procedures and requirements.

**Why Permobil is a great next step for you**
- 1._ _You'll make a difference. Every day_

Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people's lives.
- 2._ _You'll make your mark as part of our future_

We collaborate with colleagues across borders to _Innovate for Individuals_. The impact you make personally could lead change around the world.
- 3._ _You'll feel welcome from day one _

We're known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Permobil family cares as much as you do about making a positive difference.
- 4._ _You can have a lifestyle you love_

***Who you are**

You are passionate, innovative, and ambitious. You want to make a difference for others and feel fulfilled when you can see the link between the work you do and positive improvements in the lives of others. You search out opportunities and are prepared to go off the beaten track to chase your dreams. You don't follow the herd - you find new ways of working and go where you see potential to make your mark. You are a pioneer, a revolutionary, a game-changer and you are who we're looking for.

***

**Your Background/Experience**
- Mechanical/electronic technical aptitude and be detail oriented.
- Customer service orientated.
- Minimum 3 years' experience in technical service preferably medical device/automative industry
- Ability to work in a busy workshop environment.
- Basical level electrical knowledge including wiring diagram interpretation.
- Basic level troubleshooting/critical thinking skills
- Having excellent communication
- Ability to take a calm and professional approach to inquiries.

**Information**

For information about the recruitment process, please contact the recruiter,_ Bennett Saravana_,_ P&C_ BP contact info_.
- Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers._

**More about Permobil**

Permobil founder Dr. Per Uddén believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users' needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs.

Fun facts about us: One of our products was 1 of 100 best inventions in Time magazine in 2021