Dispute Resolution Officer

1 day ago

Melbourne, Victoria, Australia Department Of Government Services Full time

**About us**

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

**About the role**

Part of the Consumer Affairs and Local Government group, Domestic Building Dispute Resolution Victoria is a frontline, client-facing dispute resolution service.

Working as part of a team and reporting to a Lead Officer in the Client Services group, the Dispute Resolution Officer will work with parties to a dispute, including homeowners and building practitioners, to facilitate the resolution of a range of domestic building disputes under the _Domestic Building Contracts Act 1995_.

There are two ongoing positions available. The work location for these positions is Melbourne CBD with hybrid work arrangements including a minimum of three office-based days per week.

**Key accountabilities include**
- Using legislation and business rules undertake an initial assessment of a dispute to determine jurisdiction and suitability for conciliation.
- Provide high quality case management and specialist advice, assisting parties to improve communication, clarify issues and explore potential solutions and find mutually acceptable outcomes.
- Communicate with clients in a timely manner and in line with DBDRV's service expectations and performance objectives.
- Determine the appropriate action for cases by considering necessary dispute resolution or other strategies to resolve the dispute including the need for technical assessment to be undertaken.

**About you**

To be considered for the role, you must be able to demonstrate:

- Experience in working with legislation.
- Demonstrated ability to provide expert advice in a dispute resolution setting.
- Experience in dispute resolution techniques, including in the assessment of disputes, case management, and facilitative settlement.
- National Mediator Accreditation is desirable.

For specific responsibilities please review the attached position description.

Potential applicants should be aware that in early to mid-2025 (official date to be confirmed), it is proposed that DBDRV will transfer to a new integrated regulator, the Building and Plumbing Commission, which will be your new employer from the date of transfer. For more information, click here.

This position is only open to applicants with relevant rights to work in Australia.

**How to apply**
- a resume; and
- a cover letter which addresses the key selection criteria (within three pages)

**Other relevant information**

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which **strongly recommends** all DGS employees be fully vaccinated.

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.

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