Billing & Enrolment Specialist

We have a fantastic opportunity for a superstar Billing & Enrolment Specialist to join the Contour Education team. 2025 promises to be our biggest year yet, and the role is integral to support our ongoing growth and success.

**Who Are We**:
**_ We empower students and their studies_** by providing highly engaging small-group tutoring designed to prepare them for school assessments and final exams. Our sessions are presented by experienced but young tutors who can teach the study design in a simple and intuitive yet engaging way.

**_ Over 3,500 students and 100 staff have joined our tutoring services since_** our founding in 2020. Our growth is a testament to our dedication to providing ALL our students and parents with a high-quality tutoring experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their goals. We were listed as the 17th Fastest Growing Startup by the Australian Financial Review in 2022 and ranked again for 2023, and we're continuing to multiply year over year

It's our vision to **_reshape education, _**starting with tutoring.

**The Role**:
We're seeking a detail-oriented and proactive Billing & Enrolment Specialist to join our team, full-time (40 hours per week) at the Melbourne CBD campus. In this role, you will be the go-to person for managing the billing process, ensuring smooth enrolment operations, and supporting our customer service and sales teams with timely invoicing and account updates.

**Key Responsibilities**
- **Invoice Management**: Edit and manage invoices to ensure accuracy and timeliness, addressing any necessary adjustments promptly.
- **Enrolment Coordination**: Track enrolment forms and follow up on incomplete submissions to ensure all student records are up to date.
- **CRM Maintenance**: Keep student and parent records accurate and current in our CRM, supporting seamless enrolment and billing processes.
- **Ticket Management**: Address and resolve enrolment and billing-related tickets from the Sales and Customer Service teams efficiently.
- **Ad Hoc Enquiries**: Respond to billing and enrolment questions as they arise, providing clear and helpful support to students and parents.

**Who You Are**

You are a people-oriented professional with a knack for managing details and a passion for helping others. You're comfortable making collections calls with empathy, and you thrive in a collaborative, energetic work environment.

**Requirements**:

- **Communication Skills**: Excellent written and verbal communication skills for engaging with students, parents, and team members.
- **Organisation & Detail-Orientation**: Ability to maintain accurate records and stay on top of multiple tasks and timelines.
- **Proactivity & Independence**: Self-motivated with a strong sense of ownership over your responsibilities.
- **Customer Service Skills**: A friendly and patient approach, even when addressing overdue accounts or resolving issues.

**Why Join Contour?**
- Be part of a mission-driven company committed to reshaping education.
- Work in a vibrant campus environment where every day is different.
- Access training and development opportunities in billing, enrolment, and CRM management.
- Grow with a collaborative team and make a direct impact on students' educational journeys.

If you're detail-oriented, empathetic, and excited to contribute to Contour's mission, we'd love to hear from you

**Requirements**:
**Skill Requirements**

**Honesty **and Integrity

**High Level **of Empathy

**Detail Oriented **& Organised

**Energy** and Enthusiasm

? **Excellent** Customer Service Skills

**Independence **& Proactiveness

**Willing **to Listen, Learn & Grow

**Intelligence** & Creativity

**Experience Requirements**

**Completed the VCE** and Performed Well

**Bachelor's Degree** (or currently studying) in Commerce/Finance/Business/Accounting or a related field

**Prior Accounting, Finance,** and/or Sales Experience _(ideal)_

**Personal Requirements**
- ? **Passionate and Engaged** _(we want you to be able to vibe with students and peers on campus)_

**Long-Term** Mindset & Vision _(if you're selected, we'd like you to come for the ride for as long as you can)_

**Genuine Desire** to Help Students & Parents_ (it's our goal to help students achieve their potential at Contour, and we want their out-of-class experiences such as billing to be as smooth as possible)_

? **Full Academic Year Commitment** _(e.g. no overseas exchange trips for 8 weeks :()_
- ** Ability to Commit** to Hours _(e.g. can't constantly reschedule or miss work)_

**Travel **to Melbourne CBD

**Sign an NDA**_ (e.g. can't distribute our resources/company info to others)_

? **Agree **to a non-compete clause _(e.g. you can't sell similar services for others, exceptions apply, check with us)_

**Benefits**
- Above market rate compensation.
- Significant improvement in public speaking, team, and leadership skills _(and you get paid for it)._
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