Reservations Coordinator

1 week ago

Melbourne, Victoria, Australia 1 Hotels Full time $60,000 - $80,000 per year

Groups Coordinator (Reservations)

About 1 Hotels:

At 1 Hotels, we're more than a place to stay – we're a lifestyle brand with sustainability at our core. Inspired by nature and driven by a genuine passion for guest experience, we create spaces where guests feel welcomed, relaxed and connected. Our Melbourne property brings that philosophy to life in the heart of the city, with luxurious design, thoughtful details, and a team dedicated to making every stay memorable.

About the role:

We're on the lookout for a Groups Coordinator to join our Reservations team and be the go-to expert for all things group bookings. From the very first enquiry to the moment the last guest checks out, you'll ensure every detail is taken care of—room blocks, guest needs, special touches, and smooth handovers to our operations teams.

In this role, you'll be the vital link between Sales, Events, Front Office, and our guests—giving organisers confidence and support, while ensuring every group leaves with nothing but exceptional memories.

What you'll be doing:

  • Managing group room blocks from initial enquiry through to departure
  • Coordinating rooming lists, billing details and special requirements
  • Working closely with internal teams to ensure every need is met
  • Monitoring pick-up rates, cut-off dates and contract requirements
  • Preparing group resumes and daily arrival reports
  • Personally welcoming group organisers on arrival
  • Assisting the Front Office on key arrival days for a smooth guest experience

What we're looking for

  • 1–2 years' experience in hotel reservations, front desk, or sales support (group reservations experience preferred)
  • A background in front-facing service is a big plus
  • Experience with HMS or Sales & Catering systems (or similar)
  • Impeccable attention to detail and organisational skills
  • Strong communication skills, both written and verbal
  • The ability to stay calm, focused and positive under pressure
  • A collaborative, adaptable and guest-first approach

Why join us

At 1 Hotels, we celebrate individuality, encourage creativity, and care deeply for our people. You'll be part of a supportive team that thrives on delivering exceptional service, while working for a brand that values sustainability, community, and work-life balance.

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