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File Management Officer

2 weeks ago

Melbourne, Victoria, Australia Allianz Australia Full time

**File Management Officer | Moe, Vic | Secondment until 3rd January 2025**

At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

**The role**

We have an exciting opportunity to join the Recovery Support Team environment as a File Management Officer. This is a** secondment until 3rd January 2025.**

**You'll be responsible for**
- Seeking information from relevant medical professionals and maintaining prompt and regular follow-up communication with medical professionals rooms to ensure that medical information is received within timeframes.
- Arranging independent medical examinations for injured workers ensuring all relevant correspondence is provided to the key stakeholders in a timely manner.
- Preparing correspondence to workers, employers, and other stakeholders in response to either queries received or arising from the processing of claims, Novus task etc.
- Responding to claim related queries from workers, employers, and internal staff, identifying and referring more complex queries to the relevant senior members of the teams.
- Proactively working within the team environment and actively contribute to teams' goals, assisting other members and supporting a positive working environment.
- Ensuring privacy checks are conducted in accordance with AAL privacy and record keeping obligations and area accurately completed in claim files as requested.

**About you**
- Ability to work effectively within a team environment.
- Multi-tasking skills and an ability to prioritise and to meet deadlines.
- Familiarity with MS office products.
- Strong work ethic and time management skills.
- Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.
- Excellent customers service skills.

**What's on offer?**
- Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out for a confidential conversation.

Secondment position for FMO regional office until 03/01/25

**Job Level**:

- Entry Level

**Location**:

- Moe, VIC, AU, 3825**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Temporary

**ID**:

- 57220

**Position Cluster**:

- Non-Executive