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File Management Officer

2 weeks ago

Melbourne, Victoria, Australia Allianz Australia Full time

**FILE MANAGEMENT OFFICER - PERSONAL INJURY | MELBOURNE**

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organization doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

**The role**

The primary purpose of this role is to support the claims team's service and case management objectives by providing support via a variety of administrative duties, to the team members.

**Main responsibilities**
- Arranging independent medical examinations for injured workers ensuring all relevant correspondence is provided to the key stakeholders in a timely manner.
- Preparing correspondence to workers, employers, and other stakeholders in response to either queries received or arising from the processing of claims, Novus task etc.
- Responding to claim related queries from workers, employers, and internal staff, identifying and referring more complex queries to the relevant senior members of the teams.
- Proactively working within the team environment and actively contribute to teams' goals, assisting other members and supporting a positive working environment.
- Ensuring privacy checks are conducted in accordance with Allianz privacy and record keeping obligations and area accurately completed in claim files as requested.

**About you**
- Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.
- Ability to work effectively within a team environment.
- Strong work ethic and time management skills.
- Excellent customer service skills.
- Multi-tasking skills and an ability to prioritize and to meet deadlines.
- Familiarity with MS office products.

**Benefits and perks**
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit the Allianz Careers site.

**About our culture**

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We're committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

**Job Level**:

- Entry Level

**Location**:

- Melbourne, VIC, AU, 3000

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 66942

**Position Cluster**:

- Non-Executive