Broker Monitoring

Join our collaborative Mortgage Choice team to continually improve, develop and evolve so that the business and combined broker group delivers the highest quality of advice to support customers through their property journey- Permanent role based in Melbourne or Sydney

We're REA

With bold and ambitious goals,
- REA Group

is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we're proud to have been named in
- Australia's "Top 5" Best Workplaces

two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

As the Broker Monitoring & Advice Manager, you will manage the Compliance Monitoring program which includes Compliance Education across the Mortgage Choice business. You will also work closely with the broader Broker Monitoring & Advice team to understand changes to the regulatory environment and Mortgage Choice policies for inclusion in the Monitoring Program, common findings from Complaints & Investigations for inclusion in coaching and education and share the findings of the review program to formulate and deliver appropriate strategies to uplift the compliance and quality of our Credit Representatives.

What the role is all about- Deliver Risk Based Monitoring Program to ensure compliance with applicable legislation, primarily NCCP Act including Best Interest Duty, Corporations Act, Privacy Act, Competition and Consumer Act- Identify gaps through proactive and reactive monitoring to develop and deliver one to one and group training to build competence in the areas of compliance with applicable legislation, primarily NCCP Act including Best Interest Duty, Corporations Act, Privacy Act, Competition and Consumer Act- Work with internal stakeholders to Identify and recommend training strategies for key operational changes to process, policies or regulatory requirements (specifically the lending submission file review processes) for the Mortgage Choice network. Work with internal teams to oversee implementation of agreed process or framework changes as required- Foster a continuous improvement culture within the team to drive efficiencies and improve customer (broker) experience- Actively demonstrate and champion a growth mindset that considers long term strategic direction of the business and circulates that mindset through the team to optimise current processes and ways of working- Ensure active collaboration is achieved between the crossover in review outcomes, remediation activities training and coaching with the Learning & Development and Lending Services teams- Lead, guide and develop team members to maximise performance and attainment of outcomes

Who we're looking for- Minimum 5+ years Compliance and Risk experience within a financial services organisation, ideally with residential lending and/or mortgage broking related experience, or Australian Credit Licence management- Minimum Tertiary qualifications in a related business discipline, or Certificate IV or Diploma of Finance and Mortgage Broking and extensive experience in monitoring and training of representatives under an Australian Credit Licence and/or Australian Financial Services Licence- Working knowledge of the legislative regimes that underpin mortgage broking and the provision of credit advice with the ability to translate Regulatory requirements into practice and process, as well as ensure these can be understood at all levels- Well-developed leadership, coaching and facilitating capabilities demonstrated in previous roles- Strong presentation skills with the ability to present to large groups, and industry events such as Professional Development days-
- Experience managing offshore teams

The REA experience

The physical, mental, emotional and financial health of our people is something we'll never stop caring about. This is a place to learn and grow.

Some of our
- Perks & Benefits

include:
- A hybrid and flexible approach to working- Flexible leave options including, birthday leave and purchase additional leave- Flexible parental leave offering for primary and secondary carers- Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity- Hackdays so you can bring your big ideas to life

Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enth