Broker Support Officer

**Work options**: Flexible

Vacancy is open to applicants anywhere in Australia. Majority of role is WFH with periodic attendance to a branch if available.

Since 1959, Australian Military Bank has provided members with fantastic service, great rates and competitive banking and insurance products. As a member-owned financial institution, we are all about putting members first and helping them to achieve their financial goals. We offer mortgage, consumer and credit loan facilities as well as products and services within superannuation, everyday transactions, savings, term deposits and insurance.

**Your Role**

**Main responsibilities but not limited to**:
To be successful, the Broker Support Officer will undertake activities that result in the achievement of performance targets across a variety of measures including member focus, referring, or completing cross sell opportunities and monitoring broker submissions to ensure they meet compliance requirements.
- Maintain speed to decision conversion, SLA requirements.
- Servicing mortgage brokers efficiently and promptly with various enquires.
- Broker submission education
- Maintaining business relationships with internal & external stakeholders
- Maintain technical knowledge of Australian Military Bank's full product range.
- Authority to recommend loans as per the banks credit lending policies.
- Contributing to portfolio growth within the channel
- Refer and complete cross selling opportunities (including general insurance)
- Ensure credit quality meets standards.
- Member engagement, onboarding, and maintenance
- Maintain Training and Personal development.

**About You**

To be successful in this role, you will need to have:
Technical Skills
- High attention to detail, superior data entry and processing skills
- Exceptional time management and works proactively.
- Preferred knowledge of DEMi system
- High level credit knowledge, particularly mortgage lending
- Previous sales & cross selling experience
- Exceptional communication skills with ability to build strong relationships over the phone.
- Ability to work under pressure
- Ability to work independently & within a team environment.
- Solid understanding of financial services and the regulated financial services industry environment.
- Strong member focus and the ability to build positive working relationships.

Education & Qualifications
- Previous knowledge working with brokers/aggregators - preferred not essential.
- Credit knowledge - essential
- Cert IV Credit management
- Tier 2 - Banking and General Insurance
- Proficient in Microsoft Office suite.

Work Experience
- At least 2 years in a similar mortgage processing role - essential

**Benefits**:
Working with Australian Military Bank will provide you access to a great range of benefits including:

- Staff Banking product + Services discounts
- Novated Leasing options
- 4 weeks Paid Parental + Purchased Leave option
- Referral Reward Program
- Employee Assistance Program
- Annual Flu Shot + Blood Donor Leave
- Polo Shirt provided
- Service Awards

**Why Us**

Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs. You will be provided with training and coaching on the job to provide you with the tools to be successful in this role. Australian Military Bank provides realistic progression opportunity nationwide and the opportunity to embrace new technologies and ways of working.

**Probity check**

As we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.

This is an exciting, challenging position with the opportunity to build your career with a highly trusted mutual bank. We move quickly with our interview process, if you are keen please submit your CV today