Customer Experience And Business Advocate

**Customer Experience and Business Program Lead**:

- Consumer - **Adelaide and Brisbane**

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

**About the role**- Work closely with CECs to create action plans that enhance customer satisfaction and promote a customer-obsessed culture.- Innovate and design solutions that boost customer engagement, ensuring their needs and expectations are prioritized.- Be an advocate of digital transformation efforts within the Customer Experience Centre, supporting seamless integration and adoption.- Integrate customer insights into strategic business solutions, aligning CEC goals with customer-focused strategies.- Foster communication between customer service teams and business units, ensuring cohesive efforts towards improving customer experiences and outcomes.

**About you**- Tertiary qualifications in a relevant discipline and relevant industry accreditations would be an advantage.- 5-7 years of experience in a Customer Experience Centre or similar environment, representing customer centric outcomes.- Skilfully interpret complex information, extracting insights to guide thoughtful decision-making.- Gracefully navigate complexity and ambiguity, crafting solutions focused on customer needs.- Demonstrate strong communication skills, effectively engaging with diverse audiences to influence and impact.

**Benefits and perks**
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit the Allianz Careers site.

**About our culture**

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We're committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

**Job Level**:

- Management

**Location**:

- Brisbane, QLD, AU, 4000**Area of Expertise**:

- Operations

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 60863

**Position Cluster**:

- Non-Executive