Customer Experience Advocate

2 weeks ago


Brisbane, Queensland, Australia beBeeCustomerOnboarding Full time $90,000 - $120,000

About Customer Onboarding

We are a world leader in financial technology solutions, delivering innovative products that help businesses grow and thrive.

The Role Overview:

A Customer Onboarding Specialist plays a vital role in efficiently onboarding new customers to our brands. You will own the initial phase of the customer journey, providing exceptional service and ensuring a seamless onboarding experience for positive customer activation and retention.

Key Responsibilities:

  • Guide customers through the onboarding process via phone and email to increase account activation rates and overcome any roadblocks.
  • Set up new merchant accounts for various brands.
  • Accurately complete compliance checks before submitting to the relevant teams.
  • Provide ongoing customer support throughout the onboarding process and action requests from existing merchant accounts.

Your Profile:

You are a customer-centric self-starter who thrives in a fast-paced environment. You manage your time well, think creatively, and maintain a positive customer journey experience.

You bring:

  • Experience in a highly compliant service delivery environment.
  • Excellent verbal and written communication skills.
  • Presentation and negotiation experience in a customer-facing setting.
  • High attention to detail and problem-solving skills.
  • Ability to build and maintain interpersonal relationships with stakeholders.
  • A strong commitment to achievement and delivery in a consistently evolving environment.


  • Brisbane, Queensland, Australia beBeeCustomer Full time $60,000 - $99,999

    Job Role: Customer Experience AdvocateAbout the OpportunityWe are committed to delivering exceptional health and employment outcomes for individuals and their support networks.Our team is dedicated to providing tailored services that cater to diverse needs, ensuring the best possible results.To achieve this vision, we require a skilled professional to join...


  • Brisbane, Queensland, Australia beBeeCommunication Full time $104,000 - $130,878

    Customer Experience AdvocateThis is a rare opportunity to make a meaningful contribution in a role that seamlessly integrates customer service, administration, and coordination.Main Responsibilities:Manage a portfolio of customers from initial contact through to successful resolutionFoster effective collaboration with internal departments to ensure a smooth...


  • Brisbane, Queensland, Australia beBeeCustomerExperienceAdvocate Full time $50,000 - $55,000

    We are seeking dedicated professionals to fill the role of Customer Experience Advocate. As a key member of our customer care team, you will be responsible for delivering exceptional customer experiences through proactive communication and effective issue resolution.In this role, you will work closely with customers to understand their needs and concerns,...


  • Brisbane, Queensland, Australia beBeeCustomerExperience Full time $62,851 - $73,455

    Job Title: Customer Experience Advocate Job Description: We are seeking a skilled and motivated individual to provide exceptional customer experiences through inbound calls, active listening, and analysis skills. This role involves working in a high-volume, fast-paced environment with experience in call centre and/or remote environments highly regarded....

  • Customer Advocate

    2 weeks ago


    Brisbane, Queensland, Australia beBeeAccount Full time $90,000 - $120,000

    Customer Advocate - Brisbane Overview: As a key player in our organization, you will be responsible for driving sales growth and delivering exceptional customer experiences. This role requires a strategic thinker with excellent communication skills and a passion for building long-term relationships. Develop and execute sales strategies to expand our...


  • Brisbane, Queensland, Australia Allianz Australia Full time

    **Customer Experience and Business Program Lead**:- Consumer - **Adelaide and Brisbane**At Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best...


  • Brisbane, Queensland, Australia beBeeCustomerAdvocate Full time $60,000 - $80,000

    Unlock a world of opportunities as a Strategic Customer Advocate.About the RoleWe are seeking an experienced professional to play a key role in our customer success team. The Strategic Customer Advocate will be responsible for developing and maintaining strong relationships with our customers, ensuring their needs are met and exceeded through exceptional...


  • Brisbane, Queensland, Australia beBeeUser Experience Full time $110,000 - $145,000

    Heads Up">At Askable, we're looking for a Senior UX Designer who thrives on solving real user problems through thoughtful, end-to-end design.">This role is not just about making things look good, but also about digging into research, uncovering what really matters, and designing experiences that are intuitive, efficient, and grounded in user needs.">Our...


  • Brisbane, Queensland, Australia beBeeCustomer Full time $72,000 - $96,000

    Job Title:Customer Service AdvocateOur organization seeks an experienced Customer Service Advocate to provide exceptional support to our stakeholders.Provide high-quality correspondence and complaints handling services.Respond to written correspondence in a timely and professional manner.Investigate and resolve complaints according to established policies...

  • Customer Advocate

    6 days ago


    Brisbane, Queensland, Australia beBeeCustomer Full time $90,000 - $118,000

    Job OverviewAs the customer advocate, creating and prioritizing Stories with features defined based on business requirements.Prioritising items in the Product Backlog to best achieve business goals.Determine, manage and review relevant business processes in consultation with respective business owners, to ensure ongoing alignment with business drivers.About...