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Senior Customer Advocate
2 weeks ago
We are seeking an individual to fill the position of Senior Customer Advocate in our organization. This role will involve providing exceptional customer service and support, ensuring that all customers receive a positive experience.
Job Responsibilities:
- Customer Service: Respond to customer inquiries via phone, email, or in-person, addressing their concerns and resolving issues in a timely and professional manner.
- Issue Resolution: Work collaboratively with internal teams to resolve customer complaints and issues, ensuring a fair and efficient outcome for all parties involved.
- Product Information: Provide accurate and helpful product information to customers, making recommendations based on their needs and preferences.
Required Skills and Qualifications:
- A diploma in Business Administration or equivalent
- Proven customer service experience
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment
Benefits:
This position offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
