
Customer Service Advocate
9 hours ago
Role Overview
We're seeking a dedicated Customer Service Advocate to provide exceptional support to our guests during their road trips.
The ideal candidate will have a strong background in call centre operations and excellent interpersonal skills, with the ability to empathize with customers and resolve issues efficiently.
- Main Responsibilities:
- Provide timely assistance to guests experiencing vehicle-related issues, collaborating with other departments to find solutions.
- Negotiate effectively to ensure optimal guest experiences while meeting business requirements.
- Monitor incidents and keep guests informed about repair progress.
- Coordinate repairs to minimize downtime and adhere to established protocols.
Key Qualifications:
- Call centre experience and dedication to delivering outstanding customer service.
- Excellent communication and problem-solving skills, with the ability to work under pressure.
- Strong time management skills and comfort with following processes.
Become a part of our team and take your customer service skills to the next level
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