Emergency Response Operator

1 week ago

Brisbane, Queensland, Australia Chubb Fire & Security Pty Ltd Full time

**1840739**

**Brisbane, Queensland AU**

**VitalCALL - Emergency Response**

**Full time, Permanent Position**

**Salisbury Location**

**Wanting to join a team where what you do matters and is rewarding to all who you interact with.. While aligning yourself with the globally recognised organisation specialising within their monitoring solutions sector? We want to hear from you**

**The Opportunity**:
This dynamic and busy role will utilise your communication and customer service experience and offers a rewarding career opportunity as you are helping in difficult situations.

Your enthusiasm, consideration, and ability to connect to people will be key strengths, ensuring you are comfortable in working with a range of people, especially in emergency situations, to provide support and guidance.

In this engaging role no two days will be the same and you will be required to think on your feet. The role will be office based, and shift work will be a rotating roster in line with team requirements.

**You will contribute by**:

- Providing first response to our customers when they are in need
- Being a team player that cares about our customers and understands the importance of the service that VitalCALL provides
- Provide a timely and accurate response in line with company procedures
- Provide reassurance and peace of mind to both our customers and their family members
- Notify the ambulance services and communicate critical emergency details
- Working with and supporting different areas within the business, including our Customer Service team.

**Experience and Knowledge Requirements**:

- Customer service with excellent communication and listening skills
- Call centre and/or inbound/outbound phone experience
- Computer literacy with good typing skills
- Shift work experience will be a bonus
- Adhering to Standard Works, Standard Operating Procedures or/and Work Instructions
- National Police clearance or the ability to obtain and maintain
- Medical clearance
- First Aid qualified and/or the ability to obtain and maintain
- Maintaining a reputation for caring and professional service to clients and their associated contacts

**Work with confidence : VitalCALL** is classified as an essential service employer and we have remained stable throughout COVID-19 and continue to grow as a team. We are working throughout any lockdown periods and operate business as usual.

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language backgrounds.

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