Emergency Response Operator

3 days ago

Brisbane, Queensland, Australia Tunstall Healthcare Group Full time

Be among the first 25 applicants

Overview

We are a global company and market leader in telecare solutions. Our assistive technologies help people maintain independence, confidence and safety at home. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind to clients and their families with emergency medical devices and 24/7 call centre support.

Responsibilities
  • Be the first point of contact for clients with their medical alarms
  • Answer a variety of medical alarm activations, from emergency assistance calls to general testing and troubleshooting
  • Notify emergency services when required and communicate critical details that could save a life
  • Follow important protocols and administration requirements
  • Provide reassurance and peace of mind to clients and their family members
Experience and Requirements
  • Engaging 'people person' with the ability to demonstrate empathy
  • Proven experience in customer service with exceptional listening skills
  • Excellent resilience
  • Computer literate, ability to pick up new systems quickly and accurate typing skills
  • First aid certificate, or willingness to obtain one
  • A team player who adds to the workplace culture
  • Seeking long-term career stability
Flexibility

We operate 24/7 to support our clients, so availability for weekend and evening shifts may be required. Penalty rates apply for unsociable hours. Rosters are provided a month in advance, with options to take on additional shifts for part-time staff. Hybrid remote working is available for fully trained staff (typically 3–6 months to full training) who have suitable home equipment and internet access.

Why Us
  • Hybrid flexible remote working opportunities, once trained
  • Above Award rates with penalty rates for some shifts
  • Five weeks' annual leave (pro-rated for part-time) for shift workers
  • Strong induction and onboarding process
  • Free onsite and nearby street parking
  • Opportunities for training and development
  • Regular staff events and a friendly culture
  • Onsite gym and coffee machine
  • Instant and yearly recognition awards
  • Free counselling service focused on mental wellbeing
  • Discounts and benefits
Diversity & Inclusion

We value diversity and inclusion and strive for a team that reflects the communities we support. We encourage Aboriginal and Torres Strait Islander people to apply. Candidates must have appropriate work eligibility rights and provide Police check, Working with Children check (Blue Card) and NDIS Worker check, all organised and paid for by us.

Location: Brisbane, Queensland, Australia


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