Technical Support Expert

5 days ago

Australia beBeeTechnical Full time $270,000 - $310,000
Senior Technical Support Engineer

Honeycomb is a service that redefines the boundaries of developer tools. It's used by well-known companies across various industries, having achieved significant growth and recognition in recent years.

We value impact and culture. Our team is talented, opinionated, passionate, inclusive, and responsible. We have conviction and live our values every day.

We are a remote-first organization. It's not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our processes.

The Support Engineering team plays a critical role in providing best-in-class technical support and acting as trusted advisors to our customers.

Key Responsibilities:
  • Provide expert technical guidance to customers via support channels, adhering to our standards and helping maintain our reputation.
  • Operate with high autonomy; drive work to completion through persistence and follow-up.
  • Be cross-functional, working within the organization to drive resolution and awareness of customer issues.
  • Act as a resource for junior team members on complex technical cases.
Requirements:
  • Clear, proactive, empathetic interactions with customers and coworkers.
  • A consistent drive to learn, collaborate, and move initiatives forward in a remote environment.
  • Previous experience supporting a SaaS product with highly technical users.
  • Facility with AI tools and their role in support processes and the customer experience.
Benefits:
  • Cross-functional collaboration and skill development opportunities.
  • A dynamic, inclusive work environment that fosters growth and innovation.

This is an exciting opportunity for experienced professionals who want to make a meaningful impact in a cutting-edge technology company.

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