Aged Care Case Manager

6 days ago

Melbourne, Victoria, Australia Alpha Omega Aged Care And Disability Service Full time

supportive working environment, learning and development, competitive salary

With growing business needs and clients, Alpha Omega Management Consulting is urgently looking for a full time Aged Care Case Manager in Melbourne.

**Position purpose**:
Reporting to HCP Team Leader, the role is to ensure the smooth running of the business through the provision of end-to-end client services management to assist them in achieving their goals set out in their individual plans.

Job responsibilities:

- End to end client services management: intake, service (and risk) assessment, reviews, service transfer and coordination of direct support activities (working with Rostering Officer) and understanding customer's monthly statement.
- Participate in company after hours programs.
- Working with customers, their supports and other providers (e.g. LAC, ACAT) to achieve their goals in line with their individual plans.
- Maintain accurate and up to date case notes on customer progress.
- Maintain an up-to-date knowledge of local services and pathways that customers can access and current sector systems and practices.
- Facilitate care worker support and supervision including accurate documentation, record keeping.
- Maintain internal filing, including accurate client documentation and other miscellaneous filing.
- Complying with all relevant legislation.

Essential Criteria:

- Relevant tertiary or vocational qualifications in community and social service management or equivalent.
- Minimum 01 years' experience in similar role.
- Demonstrated skills and experience working with case management workforce (clinical and non-clinical) within a community setting, managing complex client care scenarios.
- Excellent interpersonal, influencing, negotiation and facilitation skills and proven ability to successfully engage a diverse range of stakeholders.
- Commitment to managing service delivery within a client focused model of care.
- Well-developed IT skills and experience with digital solutions.
- Driver's license and ability to travel.
- Ability to speak fluently a second language such as Arabic is desirable.

**Benefits**
- Supporting working environment.
- Learning and Development
- Competitive salary

If you are interested in this job and meet job requirements, please send your most updated resume on here. We will conduct interviews as soon as you are shortlisted.

Alpha Omega Management Consulting and Alpha Omega Aged Care Pty Ltd is a customer focused registered aged care service provider, currently based in Sydney providing care services to all Sydney and Melbourne areas. We pride ourselves on being personalised, compassionate, and ethical when caring for your loved ones.

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