Client Service Manager

4 days ago

Melbourne, Victoria, Australia Keegan Adams Full time

Regarded Financial Services Firm | Successful & expanding business
- Take the next step in your career & build on your share registry experience
- $85-100,000pa + flexible working | Genuine long term career development

**The Employer**:
Our Client is a leading financial services organisation with a global presence. A new opportunity is available in the Share Plan team, which is one of the industry leaders in terms of Employee Equity based incentive programs.

**The Job**:
Working as part of this
**dynamic and friendly team**, your role will involve project management for a variety of key events and day to day tasks by our Employee Equity Plan clients as well as client management for a number of clients.
**Duties include**:

- Regular (monthly/quarterly) pre-scheduled account meetings with assigned clients (face to face or via phone)
- Direct client management & regular contact for assigned clients
- Working cohesively with other divisions
- includes payments, registry, meetings, call centre, IT, risk and compliance
- Providing excellent customer support to ensure maximum satisfaction and a positive experience for our clients
- Supervision and management of key events and day to day tasks
- Creation of a client matrix for every Employee Plan client
- Attending and chairing meetings with assigned clients
- Work with the Service Delivery team for all processing operational requirements
- Work with the Service Implementation Manager on any trust related queries and a program for relationship management
- Present ideas to management for development
- Implementation of new processes, procedures and systems for the Client Service Management team, this may include business user acceptance testing.
- Identify new areas where potential growth or revenue opportunities exist

This role offers hyrbid working and your office days can be based in either the Sydney or Melbourne CBD office - your choice

**You must have previous experience and knowledge of Employee Share Schemes / Employee Equity Plans. **You will be highly organised and capable of completing high volumes of workload within fast turn around times. Your
**attention to detail** will be second to none, and your
**communication skills will be impeccable.**

**The Benefits**:
This is a company that prides themselves on their working environment. They are an established financial services firm with a
**solid reputation** in the industry, whilst still maintaining a 'family style' company culture and a
**genuine work life balance.** They are a
**friendly and supportive** organisation offering a stable career path.

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