Service Desk Tier 2

2 weeks ago

Australia Endeavour Foundation Full time

**Increase your take-home pay with Salary Packaging**:

- ** Permanent Full-time position in Bokarina**:

- ** Flexible Working Arrangements**

Endeavour Foundation is one of Australia's largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work. Our purpose is simple: make possibility a reality.

**About The Role**:
**Essential Criteria**:

- 2-3 years' experience in customer service delivery, with Level 2 IT support (onsite and remote).
- Proficient in ITIL-based ticketing systems.
- Strong knowledge of Microsoft 365, Exchange, Azure AD, and network troubleshooting.
- Experience supporting virtual desktop environments.
- Skilled in troubleshooting and problem-solving with a systematic approach.
- Familiarity with MDM systems like Intune is desirable.
- Excellent verbal communication and professional phone etiquette.
- Organised, motivated, and committed to professional development.

**Qualifications & Compliance**:

- Certificate III in IT or related field (minimum); Diploma in IT Networking highly regarded.
- Australian Citizen or Permanent Resident.
- Willing to undergo and maintain relevant worker screening checks and hold a Positive Notice Card.
- Valid driver's licence.

**Bonus points if you have**:

- CompTIA or ITIL certifications.
- CCNA, MCSA.
- Experience supporting remote users and virtual desktops.

**Benefits and Perks**:

- Salary Package up to $15,900 of your annual salary tax free, and additional $2,650 for meal and entertainment expenses
- Use your pre-tax income to purchase a new or used car, saving on both the purchase price and running costs
- Discounts on Corporate Private Health Insurance, selected Kia vehicles and white goods at Harvey Norman Discounted family gym memberships through Fitness Passport
- Supportive induction and learning opportunities
- 6 week's paid parental leave for primary carer
- Free coaching and counselling through our Employee Assistance Program
- Reward and Recognition Program

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